Voice - Fresher - Chennai

Job Description:

• We are seeking a fresher voice to join our team in Chennai.

• The ideal candidate will have good verbal and written communication skills, sound analytical skills, and logical thinking.

• You will be responsible for addressing outstanding or assigned AR through analysis and phone calls by using available resources.

• Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment

• Meet the established SLAs (service level agreements) for production and quality

• Update the outcome of the calls or analysis in a clear and coherent manner in the billing system

• Improve the performance based on the feedback provided by the reporting manager / quality audit team

Requirements:

• Any degree except IT/Business-related fields.