Job Description
V
Voicera Analytics Pvt Ltd
Technical Lead-Contact Centre Technologies
Voicera Analytics Pvt Ltd • Pune, Maharashtra • via SimplyHired
3 days ago
Full–time
Apply on SimplyHired
Apply directly on Glassdoor
Job description
Exp Level: 7 to 10 years
Location: Wakad, Pune
Key Responsibilities
• Leadership and ownership qualities are must. This is a client facing role so excellent communication skills are required.
• Doing proof of concepts (POCs) and sharing knowledge in peers .
• Collaborate with cross-functional teams, Mentoring Junior members to complete tasks and lead the development team.
• Develop / maintain IV...
Report this listing
R Life Advisory Services Private Limited
Voice & Non-Voice Call Center Agent
R Life Advisory Services Private Limited • Pune, Maharashtra • via Apna Jobs
13 days ago
₹13K–₹36K a month
Full–time
No Degree Mentioned
Apply directly on Apna Jobs
Job description
• 🚀 Job Description: Voice & Non-Voice Call Center Executive*
• Company:* R Life Advisory Services Pvt. Ltd.
• Location:* Katraj
• Employment Type:* Full-Time
• Reports To:* Team Lead / Operations Manager
• Salary:* ₹2.5 LPA – ₹4.5 LPA + Incentives (based on performances)
• Experience:* 0–3 years (Freshers welcome!)
---
• 🎯 Who We Are:*
R Life Advisory Services is a fast-growing BPO specializing in insurance, financial advisory, and customer lifecycle management for top-tier BFSI clients. We’re looking for sharp, empathetic, and tech-savvy execs to deliver exceptional CX across voice & non-voice channels.
---
• 💼 Job Role:*
• ✅ Voice Executive (Call Handling):*
- Handle inbound/outbound calls for policy queries, claims, renewals, and upselling
- Maintain high FCR (First Call Resolution) & CSAT scores
- Follow scripts + adapt tone per customer mood
- Log call details accurately in CRM
- Handle objections professionally & escalate when needed
- Manage live chat, WhatsApp, email, or SMS support
- Respond to policy, billing, or product queries with clear, concise replies
- Escalate complex issues to senior agents or supervisors
---
• ✨ Skills Required:*
- Fluent in English + Hindi (local language a plus)
- Basic computer skills (MS Excel, CRM tools)
- Customer-centric mindset + patience under pressure
- Ability to multitask
- Freshers with good communication skills = welcome!
---
• 🎁 Perks & Benefits:*
- Monthly incentives + performance bonuses
- Shift allowances + meal subsidies
- Health insurance
- Fun team environment + monthly rewards & recognition
Voicera Analytics Pvt Ltd
Technical Lead-Contact Centre Technologies
Voicera Analytics Pvt Ltd • Pune, Maharashtra • via SimplyHired
3 days ago
Full–time
Apply on SimplyHired
Apply directly on Glassdoor
Job description
Exp Level: 7 to 10 years
Location: Wakad, Pune
Key Responsibilities
• Leadership and ownership qualities are must. This is a client facing role so excellent communication skills are required.
• Doing proof of concepts (POCs) and sharing knowledge in peers .
• Collaborate with cross-functional teams, Mentoring Junior members to complete tasks and lead the development team.
• Develop / maintain IV...
Report this listing
R Life Advisory Services Private Limited
Voice & Non-Voice Call Center Agent
R Life Advisory Services Private Limited • Pune, Maharashtra • via Apna Jobs
13 days ago
₹13K–₹36K a month
Full–time
No Degree Mentioned
Apply directly on Apna Jobs
Job description
• 🚀 Job Description: Voice & Non-Voice Call Center Executive*
• Company:* R Life Advisory Services Pvt. Ltd.
• Location:* Katraj
• Employment Type:* Full-Time
• Reports To:* Team Lead / Operations Manager
• Salary:* ₹2.5 LPA – ₹4.5 LPA + Incentives (based on performances)
• Experience:* 0–3 years (Freshers welcome!)
---
• 🎯 Who We Are:*
R Life Advisory Services is a fast-growing BPO specializing in insurance, financial advisory, and customer lifecycle management for top-tier BFSI clients. We’re looking for sharp, empathetic, and tech-savvy execs to deliver exceptional CX across voice & non-voice channels.
---
• 💼 Job Role:*
• ✅ Voice Executive (Call Handling):*
- Handle inbound/outbound calls for policy queries, claims, renewals, and upselling
- Maintain high FCR (First Call Resolution) & CSAT scores
- Follow scripts + adapt tone per customer mood
- Log call details accurately in CRM
- Handle objections professionally & escalate when needed
- Manage live chat, WhatsApp, email, or SMS support
- Respond to policy, billing, or product queries with clear, concise replies
- Escalate complex issues to senior agents or supervisors
---
• ✨ Skills Required:*
- Fluent in English + Hindi (local language a plus)
- Basic computer skills (MS Excel, CRM tools)
- Customer-centric mindset + patience under pressure
- Ability to multitask
- Freshers with good communication skills = welcome!
---
• 🎁 Perks & Benefits:*
- Monthly incentives + performance bonuses
- Shift allowances + meal subsidies
- Health insurance
- Fun team environment + monthly rewards & recognition
💡 Quick Summary
Seeking a career-building opportunity? The Voice & Non-Voice Call Center Agent position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.