Job Description
Duties and Responsibilities
- Professionally handle incoming customers' inquiries (via phone, chat & email).
- Performs 50% voice and 50% non-voice tasks.
- Thoroughly and efficiently gather required customer information.
- Research remittance information and updated status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.
Qualifications
• Soft Skills
• Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
• Excellent multi tasking ability and research skills.
• Good customer service orientation.
• Ability to set expectations, deliver and mediate information in a positive way.
• Good attention to details and meticulous attitude.
• Good time management skills.
• Critical thinking and decision-processing skills.
• Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.
• Must be willing to work onsite (Kharadi Knowledge Park, MIDC Pune India)
• Must be willing to work in a shifting schedule including weekends and holidays.
Technical Skills
• Typing speed of at least 35 WPM.
• Effective business writing skills.
• Experience in using multiple web tools is a must.
• Good internet and computer navigation skills.
Experience, Education, Age
• Preferably with 1 year customer experience in a financial technology account.
• Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
• Multi channel and omni channel experience is also an advantage (voice and non voice experience).
• College Graduate or completed 3 year Bachelor's College Degree.
• Legal age of employment; at least 18 years old
- Professionally handle incoming customers' inquiries (via phone, chat & email).
- Performs 50% voice and 50% non-voice tasks.
- Thoroughly and efficiently gather required customer information.
- Research remittance information and updated status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.
Qualifications
• Soft Skills
• Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
• Excellent multi tasking ability and research skills.
• Good customer service orientation.
• Ability to set expectations, deliver and mediate information in a positive way.
• Good attention to details and meticulous attitude.
• Good time management skills.
• Critical thinking and decision-processing skills.
• Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.
• Must be willing to work onsite (Kharadi Knowledge Park, MIDC Pune India)
• Must be willing to work in a shifting schedule including weekends and holidays.
Technical Skills
• Typing speed of at least 35 WPM.
• Effective business writing skills.
• Experience in using multiple web tools is a must.
• Good internet and computer navigation skills.
Experience, Education, Age
• Preferably with 1 year customer experience in a financial technology account.
• Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
• Multi channel and omni channel experience is also an advantage (voice and non voice experience).
• College Graduate or completed 3 year Bachelor's College Degree.
• Legal age of employment; at least 18 years old
💡 Quick Summary
Seeking a career-building opportunity? The Voice Process Agent position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.