Job Description
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Required Candidate profile
Keep records of all conversations in call center database in a comprehensible way
Frequently attend seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Required Candidate profile
Keep records of all conversations in call center database in a comprehensible way
Frequently attend seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative
💡 Quick Summary
Seeking a career-building opportunity? The Voice Process Executive|English Call Center position is now open for candidates interested in the Customer Care Executive sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
