Job Description
Responsibilities:
Schedule/reschedule first day of work for the employees and sharing necessary information.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Maintaining a quality score of +0% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Location :
Mumbai
Work From Office
Shift :
Us Shift
Salary:
₹8,608.31 - ₹43,882.44 per month
Ability to commute/relocate:
• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Speak with the employer
• +1
Schedule/reschedule first day of work for the employees and sharing necessary information.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Maintaining a quality score of +0% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Location :
Mumbai
Work From Office
Shift :
Us Shift
Salary:
₹8,608.31 - ₹43,882.44 per month
Ability to commute/relocate:
• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Speak with the employer
• +1
💡 Quick Summary
Seeking a career-building opportunity? The Voice Process international Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
