Voice Process

We are hiring for **Voice Process - Female - Hosur**

• *Both Freshers and Experienced can apply**

• *Location: Hosur**

• *Language: English and Hindi Mandatory**

• *Timings: +.30 to 6.30 / 6 days of working**

• *Salary: 13k Take home for Freshers**

• *1+k Take home for Experienced**

• *Age: Below 40**

• *Roles and responsibilities**

Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts.

Manage large inbound calls.

Provide accurate, valid, and complete information by using the right methods and tools.

Follow communication procedures, guidelines, and policies.

Take the extra mile to engage customers.

Strong phone contact handling skills and active listening.

Ability to multi-task, prioritise, and manage time effectively.

Customer orientation and ability to adapt to and respond to different types of characters.

Proven customer support experience is an added advantage.

• *Salary**: ₹13,000.00 - ₹1+,000.00 per month

• *Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Krishnagiri, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

• *Experience**:

- total work: 1 year (preferred)

• *Speak with the employer**

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