Job Description
International Voice Process Team Leader/Assistant Manager
We are seeking an experienced team leader/assistant manager to join our international voice process team in Pune. The ideal candidate should have at least one year of experience as a team leader in an international BPO and possess strong skills in operations matrices such as attrition, shrinkage, CSAT, and NPS. As a team leader, you will be responsible for supervising a team of game-changers, providing effective coaching, identifying performance issues, and implementing corrective action. To succeed in this role, you should have a graduation in a related field, 1-3 years of relevant experience (banking - credit card preferred), and a strong understanding of banking products and services. Prior experience in the credit card domain is preferred.
We are seeking an experienced team leader/assistant manager to join our international voice process team in Pune. The ideal candidate should have at least one year of experience as a team leader in an international BPO and possess strong skills in operations matrices such as attrition, shrinkage, CSAT, and NPS. As a team leader, you will be responsible for supervising a team of game-changers, providing effective coaching, identifying performance issues, and implementing corrective action. To succeed in this role, you should have a graduation in a related field, 1-3 years of relevant experience (banking - credit card preferred), and a strong understanding of banking products and services. Prior experience in the credit card domain is preferred.
💡 Quick Summary
Seeking a career-building opportunity? The Voice Process Team Leader Assistant Manager position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.