Voice Process(Customer Support) || Kolkata/Gurgaon || 2Months- 2 Years Experience

Blue Cloud Softech Solutions Limited

Voice Process(Customer Support) || Kolkata/Gurgaon || 2Months- 2 Years Experience

Blue Cloud Softech Solutions Limited • Kolkata, West Bengal • via LinkedIn

2 hours ago

Full–time

No Degree Mentioned

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Job description

Job Title: Customer Support Executive – International Voice Process

Location: Kolkata / Gurgaon

Work Mode: Work from Office (5 Days a Week)

Shifts: General Shift / UK Shift

Cab Facility: Both Side Cab Provided

Job Description:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Support Executives for our International Voice Process. The ideal candidate will have prior experience in a BPO customer support role and possess excellent communication skills. This is a voice-based process requiring interaction with international clients, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer queries through voice calls

• Resolve customer issues efficiently and professionally

• Provide accurate information and solutions to customer concerns

• Maintain customer service quality standards and KPIs

• Document all interactions and follow-up as needed

Eligibility Criteria:

• Minimum 2 months to 2 years of experience in a Customer Support role (BPO sector)

• Must be a graduate in any discipline

• Excellent verbal communication skills in English

• Comfortable working in international voice processes

• Must be available to join immediately or within 10 days

Preferred Candidates:

• Candidates with prior international voice process experience

• Strong interpersonal and problem-solving skills

• Willingness to work from office in Kolkata or Gurgaon

• Flexible with rotational shifts (General/UK Shift)