Job Description
Position : VOIP Network
Experience : 2 years
Job Location : Bengaluru
Shift – Night shift
Graduation Mandatory
Job Responsibilities:
• Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
• Timely handoff (escalation) of cases that require technical assistance to NOC etc.
• Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.
• Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise.
Desired Skills:
• Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC.
• Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing.
• Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.
• Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
• Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
• Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management.
Experience : 2 years
Job Location : Bengaluru
Shift – Night shift
Graduation Mandatory
Job Responsibilities:
• Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
• Timely handoff (escalation) of cases that require technical assistance to NOC etc.
• Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.
• Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise.
Desired Skills:
• Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC.
• Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing.
• Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.
• Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
• Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
• Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management.
💡 Quick Summary
Seeking a career-building opportunity? The Voip Network Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
