Job Title: VP- Operations
Location: Mumbai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time , will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

The role holder is expected to continue to manage Investment Operations, Trust Operations and Portfolio Management services for PB India.

The role requires comprehensive understanding of the regulatory environment, framework and operational concepts & principles which govern the Pvt. Bank business in India. Supervisory responsibility of implementation of the right set of procedures and practices benchmarked to the highest level of global standards, maintaining sound risk management; delivering great customer service whilst ensuring that control measures are effective. The role will be focused on building increased efficiency and effectiveness across the existing operating platform to deliver outstanding customer and colleague centric journey.

What will you be doing?

• The role requires a detailed and comprehensive understanding of SEBI (primary regulator) guidelines and Operational concepts for the following licences;
o Portfolio Management Services (PMS)
o Mutual Funds Distributions (AMFI)
o Depository regulations/ guidelines (SEBI Depository Act 1996)
o Investment Advisory (SEBI IA regulation)
o Broking Operations

• The incumbent is reflecting a clear understanding of the investment guidelines for various categories of clients:
o Individuals; Non Individuals; Trusts / Hindu Undivided Families and Non-resident Indians

• Independently liaison with multiple other regulators and SEBI approved agencies including Custodians and Regulators.
o Stock exchanges (NSE & BSE)
 For various settlement matters and reporting's.
 Mutual fund processing perspective
o Stock Holding Corporation of India (SHCIL) custodian for PMS operations
o Depository (NSDL) for smooth functioning of the Depository services
o Central KYC Agencies (NDML & CKYC) for smooth client KYC registrations
o SEBI / Exchange empanelled auditors and their reviews conducted for the licenses held in BSIPL

• To ensure delivery of processes and its resources lead interactions with other functions to achieve the defined functional strategic objectives. Expected to ideate, lead and deliver solutions on Process improvement and eliminating recurring issues

• Expected to lead and seamlessly collaborate with Business Delivery, Product office and Tech team to design Ops processes to deliver strategic Pvt Bank objectives

• Support India Ops Head in ideation and delivery of Ops projects, focused on efficiency and automations

• Comprehensive understanding of sub functions like Fiduciary Risk, Business Risk, Compliance, Client on boarding including how each process and resource interacts; to achieve the strategic business objective in a timeline manner

• An in depth understanding and working knowledge of the Client Money and Assets protection requirements and its controls prescribed by local regulators and Global best practices.

• The role is expected to establish collaborative working with local & regional stakeholders, playing a leadership role by providing updates on developments, issues and consult on support matters for the India franchise

• Supervise the day to day operations of the larger team, specifically with respect to delivery of actionable on Investment and Trust Operations area adhering to 100% statutory compliance

• Regular review with Ops rigour team to implement strong process controls, timely completion of all required submissions to CCO and run periodic snap checks in the Ops areas

• The role is expected to deliver seamless BAU performance by adhering to the SLA and operational guidelines issued by local regulators to avoid any breach or audit observations.

• Reconciliations on the platform are performed on daily basis and breaks are reported appropriately to stake holders and represented in control forums

• Monitor and improve productivity of the team & Organize workflow/set priorities/monitor activity/ensure timely completion of work

• The role holder will ensure innovative as well as effective solutions for the platform and driving better client experience by collaborating with various stake holders, internal and external, like Fund Houses, Brokers, Tax Advisors, Custodian etc. (where required either on his own or through an internal or external stake holder)

What we're looking for:

The role holder is required to have an up-to-date and in-depth understanding of all Indian security market products, Trust & Fiduciary services and client reporting attributes.

The role holder should have strong leadership and team management skills. The successful candidate should have the ability to motivate and lead a high performing team. With a clear focus on continuous team improvement and a strong desire to deliver better client experience and support to business.

The role holder should demonstrate experience in driving cultural changes and holds a good understanding of business and commercial awareness.

Academic and professional qualifications

• A Bachelor's Degree in Business administration or related field.

• Relevant SEBI/RBI certifications for the role

• Strong communication, inter-personal, public speaking and leadership skills.

Personal attributes

• Embraces challenge and an evolving/changing environment

• Solid analytical skills with ability to prepare reports/resolve problems

• Rapidly assimilates new information and applies this knowledge as appropriate

• Manage the team effectively in a dynamic environment with tight deadlines, and can prioritize one's own work to achieve them

Skills that will help you in the role:

• Knowledge of SEBI guidelines, equity products, emerging technologies and their applications will be an added advantage

• Commercial Effectiveness: Including Client /Customer focus and commerciality

• Control Environment: Including risk management

• Business Skills: Including deliver solutions and decision making

• Management & Leadership: Including people development

• Personal & Interpersonal Skills: Including communication & influence and collaboration

Regulated Role
This role is regulated by SEBI.

Where will you be working?

Mumbai

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done