Job Description
As a Vice President, Product Manager for Small Business Credit Cards at JPMorganChase, you will define and execute the vision, strategy, and roadmap for millions of small business customers. You will lead a team of product managers and a cross-functional squad – including designers, data scientists, and engineers – to deliver innovative solutions that improve the cardholder experience. As the customer's advocate, you will partner closely with internal teams to turn insights into features and customer experiences that drive business growth and satisfaction.
Job Responsibilities
Lead the product vision, strategy, and roadmap for the small business cardholder experience across digital, servicing, and branch channels
Translate data driven insights into impactful product launches and customer experiences
Collaborate cross-functionally with internal teams to drive product development
Author requirements and user stories
Define, monitor, and analyze key performance metrics
Mentor and develop product managers within your team
Required Qualifications, Capabilities, and Skills
7+ years of experience in product management in high-volume, data-rich environments
Demonstrated ability to understand customer needs and translate insights into products
Strategic thinker with experience making trade-off decisions and connecting details to the bigger picture
Preferred Qualifications, Capabilities, and Skills
Experience in financial services especially cards, wallets, or payments
Experience launching new products in account management, spend management, or payment enablement
Familiarity with APIs and agile environments
Proficiency in SQL and/or experience with data analysis tools
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Job Responsibilities
Lead the product vision, strategy, and roadmap for the small business cardholder experience across digital, servicing, and branch channels
Translate data driven insights into impactful product launches and customer experiences
Collaborate cross-functionally with internal teams to drive product development
Author requirements and user stories
Define, monitor, and analyze key performance metrics
Mentor and develop product managers within your team
Required Qualifications, Capabilities, and Skills
7+ years of experience in product management in high-volume, data-rich environments
Demonstrated ability to understand customer needs and translate insights into products
Strategic thinker with experience making trade-off decisions and connecting details to the bigger picture
Preferred Qualifications, Capabilities, and Skills
Experience in financial services especially cards, wallets, or payments
Experience launching new products in account management, spend management, or payment enablement
Familiarity with APIs and agile environments
Proficiency in SQL and/or experience with data analysis tools
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
💡 Quick Summary
Seeking a career-building opportunity? The VP, Product Manager - Small Business Credit Cards position is now open for candidates interested in the Helper Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
