Job Description
Position Purpose
To Control, Monitor, Process and Supervise the Branch operations and administration.
Responsibilities
Operations Management
Ensure smooth functioning of day-to-day operations.
Ensure implementation of laid down operational procedures
Interact with Commercial teams, BO/MO, CLM, DDT, Legal, Compliance, Finance and external agencies like Auditors & Vendors
Monitor branch premises maintenance and upkeep (in liaison with Group Admin)
Ensure timely approvals for shortfalls for limits/tenor in respect of LCs/Bgs/Packing credits and for funds for intra-day (under processing of funds credited at EOD) and other shortfalls.
Monitoring of Vostro accounts and escalations in case of shortfalls.
Customer Service
Monitor TATs, operational efficiency level and minimize error rates
Resolve customer complaints and queries
Compliance
Review and monitor compliance with internal procedures and regulatory guidelines and to follow the internal accounting norms.
Co-ordinate with CCTO / MO / BO for submission of regulatory returns on time.
Risk Management
Put in place a control mechanism to mitigate any identified operational risk/s.
Implement the /"control on control/" concept
Report any incident in the /"incident management system/" and put in place controls to ensure that similar incidents do not recur.
Report all customer complaints / claims as per laid down guidelines
Escalate unresolved issues, to the next level
Manage the branch security measures in consultation with Group functions.
Team Management
Lead and motivate the team
Identify training needs
Multi-skill, cross train and empower team members
Leave administration of the team.
Marketing Support
Provide support to the various business lines at the Branch
Interact with customers on a regular basis to ensure effective and efficient customer service and smooth processing of transactions.
To provide administrative support to the business lines.
Co-ordinate / support with Relationship / CLM / other stake holders.
Manage any other job related to CLM, as may be required from time to time, necessitated by the absence of a full-time on-site CLM team-member at the Branch (through CSD where applicable).
Provide MIS reports to the Management as per time schedule specified
Submit regulatory reports as stipulated.
Manage, Process and Contribute in day to day processes
Skills & Knowledge
Knowledge of General Banking (Negotiable Instruments Act, Indian Contract Act and other applicable RBI guidelines issued from time to time)
Basic knowledge of credit documentation
Basic knowledge of FEMA, URC522, UCPDC 600
Internal accounting systems and applications
Internal procedures and group guidelines
Strong leadership skills
Strong interpersonal skills
Ability to anticipate and manage change within the teams to improve productivity and efficiency
Strong communication skills
Ability to interact with different teams and get things done or escalate to the appropriate level
Customer Centric with a spirit of excellence in customer service
Qualifications
Graduate. Post graduation would be an added advantage.
10-12 years of experience in cash management banking.
To Control, Monitor, Process and Supervise the Branch operations and administration.
Responsibilities
Operations Management
Ensure smooth functioning of day-to-day operations.
Ensure implementation of laid down operational procedures
Interact with Commercial teams, BO/MO, CLM, DDT, Legal, Compliance, Finance and external agencies like Auditors & Vendors
Monitor branch premises maintenance and upkeep (in liaison with Group Admin)
Ensure timely approvals for shortfalls for limits/tenor in respect of LCs/Bgs/Packing credits and for funds for intra-day (under processing of funds credited at EOD) and other shortfalls.
Monitoring of Vostro accounts and escalations in case of shortfalls.
Customer Service
Monitor TATs, operational efficiency level and minimize error rates
Resolve customer complaints and queries
Compliance
Review and monitor compliance with internal procedures and regulatory guidelines and to follow the internal accounting norms.
Co-ordinate with CCTO / MO / BO for submission of regulatory returns on time.
Risk Management
Put in place a control mechanism to mitigate any identified operational risk/s.
Implement the /"control on control/" concept
Report any incident in the /"incident management system/" and put in place controls to ensure that similar incidents do not recur.
Report all customer complaints / claims as per laid down guidelines
Escalate unresolved issues, to the next level
Manage the branch security measures in consultation with Group functions.
Team Management
Lead and motivate the team
Identify training needs
Multi-skill, cross train and empower team members
Leave administration of the team.
Marketing Support
Provide support to the various business lines at the Branch
Interact with customers on a regular basis to ensure effective and efficient customer service and smooth processing of transactions.
To provide administrative support to the business lines.
Co-ordinate / support with Relationship / CLM / other stake holders.
Manage any other job related to CLM, as may be required from time to time, necessitated by the absence of a full-time on-site CLM team-member at the Branch (through CSD where applicable).
Provide MIS reports to the Management as per time schedule specified
Submit regulatory reports as stipulated.
Manage, Process and Contribute in day to day processes
Skills & Knowledge
Knowledge of General Banking (Negotiable Instruments Act, Indian Contract Act and other applicable RBI guidelines issued from time to time)
Basic knowledge of credit documentation
Basic knowledge of FEMA, URC522, UCPDC 600
Internal accounting systems and applications
Internal procedures and group guidelines
Strong leadership skills
Strong interpersonal skills
Ability to anticipate and manage change within the teams to improve productivity and efficiency
Strong communication skills
Ability to interact with different teams and get things done or escalate to the appropriate level
Customer Centric with a spirit of excellence in customer service
Qualifications
Graduate. Post graduation would be an added advantage.
10-12 years of experience in cash management banking.
💡 Quick Summary
Seeking a career-building opportunity? The VP/AVP - Branch Manager with a MNC Bank position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.