Role/Job Title: Bank Authorizer

Function/ Department : Branch Banking

Job Purpose:

The role entails providing best in-class customer service to become banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.

Roles & Responsibilities:

Primary Responsibilities:

- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
- Deliver business target assigned as per performance score card.
- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics.
- Assessing customer propensity and ensuring higher product penetration per relationship.
- Referencing for more business from existing customers.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money Laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report.
- Client relationship management and customer services related to retail banking operations.

Secondary Responsibilities:

- Perform audit and ensure compliance to internal and external regulations and guidelines.
- Provide best in-class customer service to become their banking partner of choice.

Education Qualification :

Graduation: Bachelor’s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management/ any other graduation degree.

Experience: Minimum 3+ years of relevant experience in Banking or allied Business.