Job Description
Pan Pacific London offers understated, comforting, and approachable luxury in the heart of London's Square Mile. Its elegant design combines old and new architecture, blending wellbeing innovation with impeccable service across multiple dining and drinking destinations.
About You
We are seeking a passionate and guest-focused Waiter to join our Straits Kitchen & Bar team at Pan Pacific London. You will showcase confidence, empathy, and professionalism when interacting with guests and colleagues alike. Remaining calm under pressure, you aim to deliver exceptional experiences for our guests.
Job Summary
As a Waiter in Straits Kitchen & Bar, your responsibilities will include:
Following restaurant standards, policies, and procedures alongside other team members.
Maintaining comprehensive knowledge of:
a) All food items, liquor brands, beers, and non-alcoholic selections available in the restaurant.
b) Every wine/champagne by the glass and major wines on the wine list.
c) Designated glassware and garnishes for drinks.
d) All menu items, preparation methods, ingredients, sauces, portion sizes, garnishes, presentation, and prices.
e) Daily menu specials and out-of-stock items.
f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code.
Aware of in-house group activities, locations, and times.
Correct maintenance and use of equipment.
All department policies/service procedures.
Assist in greeting and escorting guests to their tables according to departmental procedures, as needed. Ensure tables are set for optimal guest service.
Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of time or busyness. Foster positive guest relationships at all times.
Take and record restaurant reservations/cancellations by departmental standards, when no Host/ess or superior is available to do so.
Benefits of Working as a Waiter at Pan Pacific London
We pride ourselves on close-knit relationships, development, and wellbeing. Our benefits include:
Access to Mental Health First Aiders
Celebrate your Birthday with an extra day off
Cycle to Work Scheme
Referral Scheme
Seasonal Ticket Loan
Enhanced Maternity and Paternity Policy
Eye Care Voucher Scheme
Social & Employee Wellness Activities
Employee Assistance Programme, including 24/7 virtual GP and financial advisors
2 Hotel-Wide Social Events per year, plus additional gatherings
Flexible Work Policy
Dry cleaning for uniforms and work attire
Reward and Recognition: Star of the Month, Manager of the Quarter, and Star of the Year
Guest Experience Programme
Discounts on Food and Beverage Outlets
Discounts on Internal Spa Treatments
Culture Club: Focuses on Diversity and Inclusion
Friends and Family rates in our Hotel and Pan Pacific Hotel Group properties
Complimentary meals prepared by our chefs
2 Study Days per year (fully paid, in addition to annual leave)
2 Volunteer Days per year (fully paid, in addition to annual leave)
Progression: We strive to coach and develop our employees, helping them grow internally and within the PPH Group
Additional YuLife Perks
About Pan Pacific London
Operated by Pan Pacific Hotels Group, we offer luxurious hospitality with sincere and gracious service. As a Forbes Travel Guide Five-Star Property, we have been recognized:
Hotel of the Year, Group 2026 Catey Awards
Hotel of the Year, London 2026/2026 AA Hospitality Awards
Forbes Five-Stars 2026/2026 Forbes Travel Guide
Forbes Five-Stars 2026/2026 Forbes Travel Guide
Forbes Five-Stars 2026/2026 Forbes Travel Guide
Please note that all applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates
About You
We are seeking a passionate and guest-focused Waiter to join our Straits Kitchen & Bar team at Pan Pacific London. You will showcase confidence, empathy, and professionalism when interacting with guests and colleagues alike. Remaining calm under pressure, you aim to deliver exceptional experiences for our guests.
Job Summary
As a Waiter in Straits Kitchen & Bar, your responsibilities will include:
Following restaurant standards, policies, and procedures alongside other team members.
Maintaining comprehensive knowledge of:
a) All food items, liquor brands, beers, and non-alcoholic selections available in the restaurant.
b) Every wine/champagne by the glass and major wines on the wine list.
c) Designated glassware and garnishes for drinks.
d) All menu items, preparation methods, ingredients, sauces, portion sizes, garnishes, presentation, and prices.
e) Daily menu specials and out-of-stock items.
f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code.
Aware of in-house group activities, locations, and times.
Correct maintenance and use of equipment.
All department policies/service procedures.
Assist in greeting and escorting guests to their tables according to departmental procedures, as needed. Ensure tables are set for optimal guest service.
Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of time or busyness. Foster positive guest relationships at all times.
Take and record restaurant reservations/cancellations by departmental standards, when no Host/ess or superior is available to do so.
Benefits of Working as a Waiter at Pan Pacific London
We pride ourselves on close-knit relationships, development, and wellbeing. Our benefits include:
Access to Mental Health First Aiders
Celebrate your Birthday with an extra day off
Cycle to Work Scheme
Referral Scheme
Seasonal Ticket Loan
Enhanced Maternity and Paternity Policy
Eye Care Voucher Scheme
Social & Employee Wellness Activities
Employee Assistance Programme, including 24/7 virtual GP and financial advisors
2 Hotel-Wide Social Events per year, plus additional gatherings
Flexible Work Policy
Dry cleaning for uniforms and work attire
Reward and Recognition: Star of the Month, Manager of the Quarter, and Star of the Year
Guest Experience Programme
Discounts on Food and Beverage Outlets
Discounts on Internal Spa Treatments
Culture Club: Focuses on Diversity and Inclusion
Friends and Family rates in our Hotel and Pan Pacific Hotel Group properties
Complimentary meals prepared by our chefs
2 Study Days per year (fully paid, in addition to annual leave)
2 Volunteer Days per year (fully paid, in addition to annual leave)
Progression: We strive to coach and develop our employees, helping them grow internally and within the PPH Group
Additional YuLife Perks
About Pan Pacific London
Operated by Pan Pacific Hotels Group, we offer luxurious hospitality with sincere and gracious service. As a Forbes Travel Guide Five-Star Property, we have been recognized:
Hotel of the Year, Group 2026 Catey Awards
Hotel of the Year, London 2026/2026 AA Hospitality Awards
Forbes Five-Stars 2026/2026 Forbes Travel Guide
Forbes Five-Stars 2026/2026 Forbes Travel Guide
Forbes Five-Stars 2026/2026 Forbes Travel Guide
Please note that all applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates
💡 Quick Summary
Seeking a career-building opportunity? The Waiter position is now open for candidates interested in the Waiter / Steward Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Waiter / Steward Jobs is a plus.