Job description
Summary

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints

or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel

activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures

established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle

cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related

services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport

and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for

any other reasonable duties and responsibilities that are assigned.

Qualifications

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting

memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style

when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management.

Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills

are a must.