Job Description
Role & responsibilities For Inbound Phone banking
Phone Banking Officer will be responsible for resolving customer queries over the phone by providing efficient service, providing customers with relevant products and service information and cross selling various banking products to new and existing customers over the phone
SIZE OF THE ROLE
FINANCIAL SIZE
• Value generation of 4 to 12 Lacks per month basis employee tenure
NON-FINANCIAL SIZE
• Value generation of 4 to 12 Lacks per month basis employee tenure
• 45 to 70 calls handled per day basis employee tenure
• 100 to 200 leads generated per month basis employee tenure
• Support provided to customers calling for all banking products
• Coordinate with Pan-India Branches for customer queries and leads generated
Role & responsibilities For Outbound Phone banking
Phone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per requirement.
SIZE OF THE ROLE
FINANCIAL SIZE
• Value generation of 4 to 20 Lacks per month basis employee tenure
NON-FINANCIAL SIZE
• Value generation of 4 to 20 Lacks per month basis employee tenure
• 100 to 150 calls handled per day basis employee tenure
• 200 to 300 quality leads generated per month basis employee tenure
• Coordinate with Branches/Business SPOCs for leads generated/conversions
Phone Banking Officer will be responsible for resolving customer queries over the phone by providing efficient service, providing customers with relevant products and service information and cross selling various banking products to new and existing customers over the phone
SIZE OF THE ROLE
FINANCIAL SIZE
• Value generation of 4 to 12 Lacks per month basis employee tenure
NON-FINANCIAL SIZE
• Value generation of 4 to 12 Lacks per month basis employee tenure
• 45 to 70 calls handled per day basis employee tenure
• 100 to 200 leads generated per month basis employee tenure
• Support provided to customers calling for all banking products
• Coordinate with Pan-India Branches for customer queries and leads generated
Role & responsibilities For Outbound Phone banking
Phone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per requirement.
SIZE OF THE ROLE
FINANCIAL SIZE
• Value generation of 4 to 20 Lacks per month basis employee tenure
NON-FINANCIAL SIZE
• Value generation of 4 to 20 Lacks per month basis employee tenure
• 100 to 150 calls handled per day basis employee tenure
• 200 to 300 quality leads generated per month basis employee tenure
• Coordinate with Branches/Business SPOCs for leads generated/conversions
💡 Quick Summary
Seeking a career-building opportunity? The Walk In Drive For - Inbound & Outbound Phone Banking position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.