Job description
ECHO HOUSE -Packing and Logistics Operative

Reporting to: Packing and Logistics Manager

Echo House is a market leader specialising in Creative & Technical Design, Artworking, Digital Content, Printing, Experiential Brand Activation, and Sustainable Production.

ECHO’S MISSION

Our mission is to empower our clients by delivering exceptional design and quality products through a seamless integration of innovation, technology, and meticulous attention to detail to create experiences that go beyond expectations. We are committed to nurturing sustainable practices, prioritising the wellbeing of our planet, and maintaining an unwavering dedication to superior service. With passion driving our purpose, we promise to transcend expectations, consistently and without compromise.

Scope of the Role:

The role of the packaging and logistics operative is a very diverse role that requires a hands-on approach with a can do attitude.

The role will include but not limited to:
• collating and packing of luxury graphics following Echos procedures on appropriate packaging.
• Use the WMS (warehouse management system) to track jobs coming into the department.
• Assist with organising of goods-in using the appropriate machinery, which will include assisting the forklift operative. Arranging storage of items, and barcoding the relevant items for future use. This will be required at our London warehouse but also on occasion at our Alton warehouse.
• Assisting the drivers with loading their vans and dispatching of parcels.
• Carry out other duties such as the clearing the yard area where we control/recycle the waste produced from the building.

It is essential that you adapt quickly to new tasks and be used to working in a fast-paced environment with tight deadlines alongside other departments. You may also be asked to assist drivers with deliveries or help pack late jobs, so there will be a requirement to be flexible in working outside of core hours if required.

NB This role is a physically demanding role due to the above tastes. The ideal candidate must be able to complete all physical requirements of the role with or without a reasonable accommodation.

Main Duties and Responsibilities:

UNIVERSAL
• Operating with integrity – performing whole and complete work for and with all Echo

colleagues, clients and suppliers alike.
• Ensuring Echo House maintains its status as an industry leading team of dynamic, proactive & professional specialists.
• In depth training is provided as a core part of all new starters’ induction. In addition, with such a nuanced and bespoke business, on–the–job learning remains the single most effective way to learn what we do and how we do it.

CORE KNOWLEDGE BASE
• Packing of large amounts of products
• Warehouse experience
• Basic computer knowledge.
• Forklift licence (desirable)
• Clean driving licence (Essential)
• Banksman trained (desirable)

MAIN DUTIES:

· Work with production managers to package and collate jobs.

· Cleaning of production floor, extension, storage, and the yard.

· Assist with organisation of goods in and goods out.

· Carry out daily forklift duties (training will be provided)

· Retrieving/placing items in and out of Storage.

· Use of WMS (Warehouse management systems)

· Booking on stock/deliveries and then putting them away.

· Banksman for delivery trucks.

· Carry out ad hoc requests for other departments as and when required.

GENERAL

· Echo is a dynamic, busy company with a close working team and as such we sometimes require our employees to work on additional bespoke projects outside of their daily duties. This is also aimed to encourage and broaden individual skills and ambitions.

· To perform other reasonable tasks as required by the Directors or your department head.

· Follow and promote to colleagues, visitors and the public all health and safety procedures and protocols.

· Follow Echo’s sustainability policies and procedures. Promote sustainable operations to colleagues, clients and suppliers.

ESSENTIAL INDIVIDUAL CHARACTERISTICS:

· Excellent time management.

· Excellent organisational skills.

· Excellent attention to detail.

· Individual diligence with a focus on team participation.

· Level-headed approach to demanding circumstances.

· Ability to clearly communicate instructions to a team.

· Flexibility and willingness to provide practical support where necessary including outside of normal working hours

· A quick learner with a positive approach will pick up everything they need to know at Echo.

· Be able to take initiative in all tastes.

OUR GUIDING PRINCIPLES:
• Embrace Being Uncomfortable – The greatest learning moments occur when outside of your comfort zone.
• Be Quick Don’t Hurry – provide agile service without compromising quality of work.
• Constantly Curious and Open to the New – Immerse into experiences and think outside the norm.
• All Hands on Deck, Always – No matter the nature of the job, we get it done together.
• Truth in Words and Actions – Take ownership and accountability.
• Culture in Action – Shut down conversations that are detrimental to other individuals. Look to surround yourself with colleagues that talk about visions and ideas, not other people.

Equality and Diversity:

We promote a working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you always observe and adhere to this policy.

www.echo-house.co.uk/company-policies