Job Description
OnTrac is hiring a WarehouseCustomer Service Assistant !
This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? We encourage you to apply today to connect with a recruiter!
Location Details: 2249 S. McDowell Blvd, Petaluma, CA 94954
Pay: $19.90 - $25.00 per hour, depending on experience
Shift: Monday - Friday from 9:00 AM to 1:00 PM. Hours subject to change based on the needs of the business.
Unpacking the Benefits:
We offer benefits designed to support your well-being and financial security.
Pay & Financial
Supplemental Plan with various reimbursable benefits
401(k) with company match
Referral Bonus Program - up to $500 per referral!
Time Off & Premium Pay
Eligible for Paid Sick Leave, in compliance with applicable state and local regulations
Premium pay for hours worked on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Workplace Support
Safe and clean work environment
Employee Assistance Program
The Must-Haves:
High school diploma or general education degree (GED)
One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
General knowledge or Microsoft Word and Excel Programs
Excellent Customer Service Skills
Ability to multitask, self-manage, and work efficiently in stressful situations
The Responsibilities:
Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for Customers, Customer Service team, and other facilities.
Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
When needed, communicate with customers regarding their package status.
Research, analyze, and report on daily compliances to management and prepare business reports as needed.
Founded in 1986, OnTrachas evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
Ontrac is proud to be an Equal Opportunity Employer
OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.
This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? We encourage you to apply today to connect with a recruiter!
Location Details: 2249 S. McDowell Blvd, Petaluma, CA 94954
Pay: $19.90 - $25.00 per hour, depending on experience
Shift: Monday - Friday from 9:00 AM to 1:00 PM. Hours subject to change based on the needs of the business.
Unpacking the Benefits:
We offer benefits designed to support your well-being and financial security.
Pay & Financial
Supplemental Plan with various reimbursable benefits
401(k) with company match
Referral Bonus Program - up to $500 per referral!
Time Off & Premium Pay
Eligible for Paid Sick Leave, in compliance with applicable state and local regulations
Premium pay for hours worked on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Workplace Support
Safe and clean work environment
Employee Assistance Program
The Must-Haves:
High school diploma or general education degree (GED)
One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
General knowledge or Microsoft Word and Excel Programs
Excellent Customer Service Skills
Ability to multitask, self-manage, and work efficiently in stressful situations
The Responsibilities:
Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for Customers, Customer Service team, and other facilities.
Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
When needed, communicate with customers regarding their package status.
Research, analyze, and report on daily compliances to management and prepare business reports as needed.
Founded in 1986, OnTrachas evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
Ontrac is proud to be an Equal Opportunity Employer
OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.
💡 Quick Summary
Seeking a career-building opportunity? The Warehouse Customer Service Assistant position is now open for candidates interested in the Warehouse / Logistics Jobs sector. This role in Petaluma offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Warehouse / Logistics Jobs is a plus.
