Job description
Job Req Number: 87048

Time Type: Full Time

Network Operations Manager – Nights based at Mercia Park

We are recruiting for a Warehouse Night Operations manager at Mercia Park, working hours will be 17:00-02:00, flexibility will be required.

As a manager you will oversee the efficient receipt, storage, and dispatch of our goods. You will be responsible for a vital part of the supply chain process, managing people, processes, and systems to ensure goods are received and dispatched safely and efficiently, and that productivity targets are met.

Key Tasks & Responsibilities  
• Manage all warehouse operations, inbound, outbound, and trunking operation within a fast-paced environment. 
• Mercia Park hub operations
• Network trunk operations.
• Oversee warehouse Health and Safety compliance. 
• Senior Escalations for network depots through the nights
• Direct warehouse Group Audit compliance. 
• Govern warehouse costs within budget and forecast levels. 
• Manage warehouse reports weekly, investigate reasons for variances and to instigate corrective action where necessary. 
• Plan effectively for flexing of resources to account for fluctuations and seasonality. 
• Assist in recruitment of temps, temporary to permanent and permanent employees to meet budget and forecast requirements. 
• Proactively manage all absence and retention of staff 
• Coach and mentor staff, giving regular formal and informal feedback. 
• Ensure a high level of compliance to WMS processes. 
• Deal with all Terminal disciplinary issues in line with company policy 
• Liaise with other business functions and builds relationships with retail stores. 
• Communicate appropriately with the warehouse team to keep them up to date with business plans and performance. 
• Lead continuous improvement initiatives within the warehouse. 
• The Manager will also be expected to act up for management to cover leave and absence. 

People Management  
• Coach, manage and develop warehouse leaders to optimise performance and meet targets and deadlines. 
• Communicate with warehouse staff on a regular basis to make them aware of priorities, targets and operational requirements. 
• Ensure effective warehouse and distribution operations by implementing department policies and procedures. 
• Set department objectives/KPIs and review and assess on-going performance of direct reports. 

Experience 
• Senior management experience 
• Finance Experience 
• Experience in cost management 
• Health and Safety qualification 
• Excellent written and verbal communication skills. 
• Good understanding of Warehouse processes and procedures. 
• Excellent people management skills. 
• Experience of Warehouse Management Systems. 
• Passionate about delivering great customer service. 
• Hard working and conscientious. 
• Can lead a team and work within a team. 
• Proven management skills with the ability to optimise team performance and development.  
• Highly developed inter-personal and communication skills coupled with the ability to negotiate and influence at all levels within the business.  
• Ability to build, lead and motivate a skilled team able to meet objectives and agreed targets.  
• Good IT skills, in particular spreadsheets and databases and a knowledge of warehouse systems  
• Analytical and numerical. 
• Strong decision-making skills. 
• Excellent attention to detail skills. 
• Flexible to cover subordinates’ roles. 

Skills & Qualifications 
• Demonstrable experience of running a warehouse, preferably in a cross dock environment.  
• Previous management experience with the ability to manage and motivate others.  
• Previous experience of inventory control. 
• A full understanding of the requirements of running a warehouse, such as health and safety and security requirements to include certification of dangerous goods handling and aviation security.  
• A warehouse or distribution qualification would be advantageous.  
• Knowledge and understanding of lean techniques may be advantageous.  
• Forklift Truck license preferred.  
• Experience in international logistics including Imports and Exports

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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