Warehouse Returns Team Leader

Job description
Job Title: Warehouse Returns Team Leader

Location: Magna Park, Lutterworth LE17 4XT

About Us:

As part of the wider Rhenus global group, encompassing 3+,000 employees, and a turnover of 8.6 Billion, here in the UK, Rhenus is experiencing an extended period of growth as a result of business success. Being part of the Rhenus family-owned group, means our employees benefit from a Global network of diverse services, skills and resources.

Rhenus Home Delivery provides a 2-person home delivery service to customers around the UK. We offer quality, professionalism, reliability and excellent service when dealing with our customers.

We are currently looking to recruit a PM Shift Warehouse Returns Team Leader who is available to start as soon as possible based at our depot in Magna Park, Lutterworth.

About the role

The Warehouse Returns Team Leader is a pivotal role within our UK-based logistics operation, responsible for leading a team that manages the return of products, with a strong emphasis on hands-on involvement alongside other warehouse colleagues. We seek an organised, detail-oriented individual with a passion for process improvement and leadership.

Key Responsibilities

· Lead and supervise a team of warehouse operatives, working side by side with them on the shop floor, ensuring the smooth processing of returns.

· Provide hands-on guidance, training, and support to team members to help them meet performance targets and maintain a high standard of work.

· Foster a collaborative and positive team environment, contributing to a culture of teamwork.

· Oversee the efficient handling of returns, including heavy and bulky items, actively participating in the physical work to ensure items are properly inspected, documented, and processed in adherence to company procedures.

· Implement and enforce quality control standards to preserve the quality of returned items.

· Collaborate closely with cross-functional teams to coordinate returns processing and ensure timely issue resolution.

· Monitor inventory levels of returned items and collaborate with relevant teams to maintain accurate stock records.

· Identify opportunities for minimising returns and reducing product damage during returns processing.

· Ensure that all team members adhere to safety guidelines and consistently use the necessary personal protective equipment (PPE).

· Maintain compliance with industry regulations and uphold company policies.

· Generate regular reports on returns processing performance, including accuracy, timeliness, and inventory management.

· Maintain comprehensive records of returned items, documenting any damage, defects, or reasons for return.

· Liaise with suppliers when required.

Skills & requirements

To be considered for this role you will need:

· Proven experience in a warehouse or logistics environment.

· Experience of leading/managing team would be preferred, but not essential.

· Strong problem-solving skills, particularly related to returns processing and quality control.

· Familiarity with hands-on handling of heavy and bulky items.

· Excellent organisational and time-management skills.

· Effective communication and interpersonal skills.

· Proficiency in using warehouse management systems (WMS) and Microsoft Office Suite.

· Capability to lift, carry, and move heavy and bulky items.

· Comfort working on the shop floor alongside other warehouse colleagues.

Benefits:

· Company pension scheme

· Access to employee benefits platform, including: shopping discounts, employee assistance programme, cycle to work scheme and much more!

· Free parking

· Life assurance

· Excellent training and progression opportunities

Job Type: Full-time, Permanent (40 hours per week)

Shift Pattern: PM Shift - 2 pm to 10.30 pm, Monday to Friday.

Salary: £25,000 per annum

Note: The specific qualifications and responsibilities may vary depending on the organisation's needs and industry requirements.

If you are a motivated, detail-oriented, and proactive individual who excels in a hands-on role within a fast-paced UK logistics environment, we encourage you to apply for the Warehouse Returns Team Leader position. Join our team and play a pivotal role in our commitment to delivering outstanding service and operational excellence.

Rhenus Home Delivery is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Benefits:
• Company pension
• Free parking
• On-site parking

Work authorisation:
• United Kingdom (required)

Work Location: In person

Reference ID: Rtn.TL