We need Senior Officer

The Role Responsibilities Domain Capabilities Product / Domain Knowledge • To be abreast of changes to guidelines issued by Country Regulator / Group from time to time and apply such changes to the current processes followed with reference various transactions and product offering. • Instinctive grasp gained out of experience of linkages between sub processes and related ability to identify gaps arising from any process change. • Ensure the adherence to existing DOIs and provide input to DOI documented whenever new process is advised by the relevant stakeholders. • To ensure to document the new guidelines / process and same should be approved by business / internal stakeholders to rollout. • Actively provide input for process improvements and ability to sponsor automation and implementation of end state process. • Full understanding of regulatory risks and adhere to all guidelines issued in order to have Nil observation audit report. • Able to understand the product vis-a vis the other policies and identify any gaps to mitigate operational risks. • Work with stakeholders to operationalise the product offering and draw up a process flow. • Ability to evaluate processes to see if improvement is needed to meet new challenges. • Strategic perspective and full understanding of Policies, Procedures and Guidelines. • Ability to standardize and optimize processes across products / markets. • Ability to translate process feature into system functionality. • To explore automation opportunity wherever possible Project Management • Understands the basic project management concepts, able to lead a medium-sized project team and able to interact with parties outside the team to pursue actions. • Able to liaise with all stakeholders and teams working on the project in terms of following up actions and contribute when issues / concerns arise. • Ensures there are regular reviews, there is accountability, and that management of projects, stakeholders and suppliers are in place. • Able to understand the Functional specifications / user stories and convert into business scenarios to test the application. • Able to prepare test scripts and test cases for different process and execute the testing as end user (UAT). • Act as proxy to the country counter part users and simulate their BAU process towards. Capacity Planning • Displays flexibility in altering plans to achieve objectives or adapt to situations. • Ability to categorize and to quantify the work plans to suit the SLA requirements. • Review cycle times for correctness of input. • Defines and mitigates capacity risks. Operational Risk Management • Highlight to Management and stakeholders business risk, evaluate impact and design / execute actions to mitigate same. • Ensure deeper understanding of transaction processing risks and provide management intervention. • Able to identify and assimilate the scope of complex risks and ready to take calculated risks. • Understand and implement the Group risk management policies, processes and structures. • Understand the Risk Dynamics, Global pressure points, stress in Market environment. • Ability to involve other business functions in resolving / mitigating risk issues. Precision Accuracy • Create an error free culture by leveraging behavioural recognition, system requirements and other pressure points. • Possesses ability to differentiate between quality and excellence in the real time BAU activities. • Executes tasks and assignments accurately within agreed Turnaround time. • Create a collaborative mindset towards driving quality work. • Able to provide solutions and ideas to bring down errors. Client Centric • Is able to serve customer with high quality service within boundaries of policies and procedures without compromising on mandated procedures and able to convince customers on exceptions. • Good understanding of customer s requirements and whats generally offered by other similar set-ups. • Is courageous to communicate to the customer on negative trends of service and actual root causes. • Takes ownership of team goals and organizational goals in addition to their own. • Is able to network with customers and able to manage expectations. Communication • Possess ability to understand differences in the target audience and accordingly modifies the communication style across differing cultures. • Be spontaneous in communication and handle criticisms effectively. • Shares critical information in a timely and effective manner. • Possess negotiation skills to achieve common goals. • Displays ability to train on communication skills. Problem Resolution • Able to identify and highlight both obvious and underlying problems and identify / implement actions to resolve same. • Able to guide team members in managing problems and apply controls to minimize recurrence. • Be sensitive to cultural differences so that there are no conflicts based on diversity. • Able to handle conflicts through negotiation, collaboration and accommodation. • Mentors others to be solution oriented. Managerial Capabilities Stakeholder Management • Constantly engage stakeholders in any changes envisaged and Manage expectations and concerns. • Able to deliver meaningful MIS on areas of vital interest to stakeholders. • Serving on committees with members from across different functions. • Be a central bridge between stakeholders and the team. • Know your stakeholders and their goals. People Management • Successfully identifies, develops, and retains talented individuals. Allocate resources effectively to maximize efficiency and effectiveness of a unit. • Sponsors and develops (e.g. coaches, mentors) key employees to build bench strength and ensure adequate succession planning. • Develops and implements strategies to build the capability and performance of employees at team and Business Unit levels. • Ability to demonstrate integrity and encourage positive self-regulation of ethical behaviour. • Builds teams using appropriate structures e.g. cross-functional, project team. • Ability to negotiate performance ratings and have courageous conversations. • Develops short- and long-term career development plans with employees. • Ability to ensure people engagement as evidenced by My Voice. • Ability to work with matrix reporting relationship. • Uses diversity as a strategic tool for business Data Analytics • Ability to evaluate data using analytical and logical reasoning to examine each component of the data provided for the purpose of drawing conclusions to help decision making. • Ability to analyze the complex information in hand and identify risks involved which could have been overlooked / camouflaged. • Ability to provide information / suggest based on the trends and pattern analysis for system / process enhancements. • Ability to read and interpret the system reports to identify any out of pattern trends in the units / system. • Able to analyze the trends and patterns in the unit (Volume, capacity, performances and errors). • Able to interpret the ratio analysis of the key elements in the units.