Zoho Corporation is seeking a passionate and independent Web Chat Associate to join our team on a full-time remote basis. As an Associate Level position, we require a candidate with at least 3 years of experience in customer service or web chat support.

As a Web Chat Associate, your responsibilities will include but are not limited to:
- Providing exceptional customer service through web chat support
- Engaging with customers to address inquiries, resolve issues, and provide product information
- Managing multiple chat conversations simultaneously while maintaining a high level of professionalism
- Demonstrating creativity in problem-solving and finding innovative solutions for customers
- Collaborating with other team members to ensure a seamless customer experience
- Meeting and exceeding performance metrics related to response time, customer satisfaction, and issue resolution

To be successful in this role, you must possess the following personality traits and soft skills: passion for customer service, independence in decision-making, strong people management skills, and a creative approach to problem-solving.

In addition to a competitive salary, Zoho Corporation offers a range of benefits including travel opportunities, parental leave, and remote work flexibility. Our working environment is dedicated to understanding and exceeding customer expectations, and we are committed to providing a supportive and inclusive workplace for all employees.

If you are interested in joining our team as a Web Chat Associate, please submit your application by the deadline on May 17, 2024. We are an equal opportunity employer and welcome applicants from all backgrounds.

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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