Webchat Advisor
Are you looking for an opportunity to jumpstart your career? Let your career take off as a Webchat Advisor at Webhelp based in our vibrant Gurgaon office.
We’re looking for positive, committed and motivated people to join our dynamic and vibrant team on a 3-month fixed term contract basis with the possibility to extend and grow your career with us.
You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 1+0 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
With an attractive base salary and retention bonus, as well as free drop off and pick up transport availability, this is an amazing opportunity for can-doers willing to go that extra mile to deliver results which lead to customer satisfaction and retention.
You will need to display a high level of empathy towards our customers, have a passion for communication and problem solving along with the ability to keep cool under pressure. You’ll need to be a quick thinker and highly adaptable to fast-moving, ever-changing environments.
We are looking for go-getters with the ability to multi-task, problem solve and create an exceptional customer experience. If this sounds like you, apply today!
What you’ll be doing
Engaging and quickly building rapport with customers by listening to and understanding their needs
Ensuring every customer receives the highest level of customer service at all times
Ensuring that the customer journey is personalised by providing appropriate choices making sure customer needs are at the heart of everything that you do
Dealing with any customer queries or concerns in a positive and respectful manner
Recognising appropriate opportunities to add value to the customer and the business through great conversations
Driving your own performance to achieve individual, team and business objectives
Taking personal ownership for your own self-development by actively seeking learning opportunities
Actively supporting any business change and initiatives by supporting continuous improvements to ways of working
Ensuring you keep up to date with all communications, processes and procedures
What you’ll need
Excellent use and understanding of English spoken and written language
Good analytical, judgement, typing, writing, communication and interpersonal skills
Basic knowledge of Microsoft Word, Excel, PowerPoint and Outlook
Fresher and experience both are eligible.
Proven experience of dealing with customers in an effective manner
Previous experience in a Voice, Email & web chat campaign is advantageous.
Experience of answering a high volume of queries within a regulated environment
Able to demonstrate product knowledge and passion for the brand
Effective team player with a positive and competitive attitude
Enthusiastic about personal development and learning new skills
Open to change and getting personally involved in business improvements
Passionate about providing excellent customer service and customer retention
After applying, you'll be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.
Job Reference: IN0143+