Job Description
Full job description
Company Description
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests
We are looking for ambassadors for Sofitel Auckland Viaduct Harbour as Full Time Welcomer/Porter. The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.
Job Description
Our Ambassador will:
Assist in the day to day operations of the Front Office department including greeting guests, assisting with car, hotel doors, guest luggage, lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded.
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Assist with car / hotel doors and guest luggage. Ensure timely delivery of all guest luggage. Explain technology and features of guest rooms.
Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
Ensure messages and faxes are delivered with the utmost urgency.
All guest property in storage, long or short term, documented and cared for.
When guest report lost property take all relevant information and pass on to housekeeping.
Qualifications
Must have Valid Full New Zealand Drivers Licence. Applications without this requirement will be declined unfortunately.
Clean Driving History
Strong Presentation and organisation skills
Ability to work in the fast paced environment and be proactive
Previous hotel experience is a bonus
Customer Service Skills is a key
Luxury Attitude
Pride and Passion for the Brand
Additional Information
Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
Complimentary meals on shift
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Company Description
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests
We are looking for ambassadors for Sofitel Auckland Viaduct Harbour as Full Time Welcomer/Porter. The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.
Job Description
Our Ambassador will:
Assist in the day to day operations of the Front Office department including greeting guests, assisting with car, hotel doors, guest luggage, lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded.
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Assist with car / hotel doors and guest luggage. Ensure timely delivery of all guest luggage. Explain technology and features of guest rooms.
Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
Ensure messages and faxes are delivered with the utmost urgency.
All guest property in storage, long or short term, documented and cared for.
When guest report lost property take all relevant information and pass on to housekeeping.
Qualifications
Must have Valid Full New Zealand Drivers Licence. Applications without this requirement will be declined unfortunately.
Clean Driving History
Strong Presentation and organisation skills
Ability to work in the fast paced environment and be proactive
Previous hotel experience is a bonus
Customer Service Skills is a key
Luxury Attitude
Pride and Passion for the Brand
Additional Information
Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
Complimentary meals on shift
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
💡 Quick Summary
Seeking a career-building opportunity? The Welcomer/Porter position is now open for candidates interested in the Hotel Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
