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• Create, coordinate, and manage pick-up and delivery schedules, coordinating with shippers, carriers, dispatchers, and customers
• Track and report shipment status of loads
• Book orders with carriers and assist in preparation for loading
• Provide current and prospective customers with shipping quotes
• Maintain accurate records of all activity, ensuring freight paperwork is complete and approved prior to transportation
• Resolve freight discrepancies and keep relevant parties apprised
• Respond to customer concerns and queries in a timely, professional manner
• Manage multiple deliveries and process spot requests
• Develop new sales strategies to generate leads, improve business, and develop a sales pipeline
• Identify safe carriers for freight services, develop business relationships with carrier contacts, and negotiate pricing agreements and contracts
• Remain abreast of emerging market...