Purpose of Role:

To provide 1st and 2nd level technical support to Brennan IT clients, engineers and staff; 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within established timelines.

To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Key activities of the role include:
• Administration of Server Assessments and Backup Monitoring
• Maintaining KMDB for client
• Execution of maintenance items out of hours (Patching)
• Out Of Hours server reboots & checks
• Best Practice Customer Env. Assessment
• Schedule Server Assessments and review of Event Log (for MS like CS)
• Print server management
• User and access management (password, user management, folder access, group policies, drive mapping, mail box management, delegation of rights)
• Vendor Management (hardware and Software vendors – HP ,Dell, MS, VM, Citrix and others)
• Endpoint Antivirus management and updates
• On premises backup alert management and monitoring
• Change management
• Mitigation for penetration testing
• Preparing reports
Experience: 3 to 6 yrs. of experience in Windows Administrator / System Administrator / Technical Support role for international clients, preferably in MS IT provider

Key Competencies:
• Demonstrable Industry based technical aptitude (e.g. Microsoft, Citrix, HP)
• Industry based certifications
• Tertiary qualifications
• Advanced Industry based certifications
• ITIL Service Management Foundation accreditation
• Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, HP)
• Troubleshooting SCOM and SCCM agents
Key Qualifications:
• MCSE or MCITP Windows Server 2012 or higher
• MCP in Windows Desktop
• Any Hardware Server exposure (Vendor Cert would be nice to have)
• Networking Fundamentals
• Skills in the following technologies
• - Symantec Backup Exec or ArcServe backup
• - StorageCraft or Veeam
• - Citrix or MS RDS (central infra. Is management by Aus. Team)
• - Vmware (Hyper – V)
• - Symantec Endpoint or McAfee or Sophos
• - Active Directory 2008 and above
• - Understanding of Tape libraries and tape rotation
• ITIL V3 Foundation is desirable