Job Description
Minimum 15+ years of experience, 8 years at Managerial Level and should have capability to manage 300+ FTEs
- Minimum 10+ years of R2R/P2P/O2C experience is mandatory. R2R IS MUST
- Drive on-time, accurate & quality service delivery within agreed-upon SLAs for assigned processes
- Identify opportunities to increase existing processes, reviewing the current lifecycle and new business
- Review FTE requirements, shift plans & capacity planning
- Responsible for day to day deliverables in the US, UK, Europe clients
- Should be ready to work in client specific shifts.
- Integrate domain knowledge & business understanding to create superior solutions for the client
- Responsible for customer satisfaction by meeting / exceeding all service levels as agreed with the customer
- Minimum 10+ years of R2R/P2P/O2C experience is mandatory. R2R IS MUST
- Drive on-time, accurate & quality service delivery within agreed-upon SLAs for assigned processes
- Identify opportunities to increase existing processes, reviewing the current lifecycle and new business
- Review FTE requirements, shift plans & capacity planning
- Responsible for day to day deliverables in the US, UK, Europe clients
- Should be ready to work in client specific shifts.
- Integrate domain knowledge & business understanding to create superior solutions for the client
- Responsible for customer satisfaction by meeting / exceeding all service levels as agreed with the customer
💡 Quick Summary
Seeking a career-building opportunity? The Wipro | AVP | FA|R2R|P2P|O2C |15|27 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
