Job Summary

Flipkart, Indias leading e-commerce platform, is looking for enthusiastic and dedicated individuals to join our growing team as Work-From-Home Associates. This role is perfect for freshers who are eager to start their career in a dynamic and fast-paced environment. You will play a key role in delivering a seamless customer experience by handling queries, processing orders, and ensuring customer satisfaction, all from the comfort of your home.

As a remote associate, you will have the flexibility to work from any location while contributing to the companys mission of revolutionizing e-commerce in India. With ample training and support provided, this is a fantastic opportunity to kickstart your career with one of Indias most renowned brands.
Key Responsibilities
• * Handle customer inquiries related to orders, products, and services via phone, email, and chat.
• * Assist customers with order tracking, cancellations, returns, and refunds.
• * Resolve customer issues promptly and escalate when necessary.
• * Maintain an updated knowledge of Flipkarts products, services, and policies.
• * Ensure high customer satisfaction by providing accurate and helpful information.
• * Work collaboratively with other team members to enhance overall customer experience.
• * Maintain data privacy and follow compliance regulations in handling customer information.
• * Provide feedback to management for continuous improvement in processes and customer interactions.
• Required Skills and Qualifications
• * High school diploma or equivalent; Bachelors degree preferred but not mandatory.
• * Excellent verbal and written communication skills in English.
• * Basic computer proficiency, including familiarity with MS Office and web-based applications.
• * Strong attention to detail and ability to multitask in a fast-paced environment.
• * Good problem-solving skills and a customer-first attitude.
• * Ability to work independently, with a high level of self-discipline and time management.
• * Basic understanding of e-commerce and online shopping trends is an added advantage.
• Experience
• * Freshers are encouraged to apply.
• * Prior experience in customer service or e-commerce is beneficial but not required, as full training will be provided.
• Working Hours
• * Flexible working hours are available.
• * Full-time and part-time shifts, with opportunities for day, evening, and weekend schedules based on business needs.
• Knowledge, Skills, and Abilities
• * Customer Focus: A strong desire to provide excellent customer service and improve customer interactions.
• * Communication: Ability to clearly convey information to customers and team members.
• * Adaptability: Comfort with working in a remote setup and adapting to changing technologies.
• * Collaboration: Willingness to work as part of a virtual team and contribute to group success.
• * Tech-Savvy: Ability to learn and use new software applications relevant to the role.
• Benefits
• * Remote Work: Enjoy the flexibility of working from the comfort of your home.
• * Training: Comprehensive training and onboarding provided to ensure you succeed in your role.
• * Career Growth: Access to internal job postings and career development opportunities within Flipkart.
• * Competitive Compensation: A market-competitive salary package with performance-based incentives.
• * Health and Wellness: Access to company-sponsored health benefits.
• * Work-Life Balance: Flexible scheduling to help maintain a healthy work-life balance.
• Why Join Flipkart?
• * Pioneering E-commerce: Be part of Indias largest e-commerce platform, known for its innovative solutions and customer-centric approach.
• * Inclusive Culture: At Flipkart, we value diversity and are committed to creating an inclusive work environment where everyone is respected.
• * Learning Opportunities: Gain industry knowledge and enhance your skills through continuous learning and development programs.
• * Freshers Welcome: We believe in nurturing fresh talent and offer robust training to help you succeed.
• * Supportive Environment: Join a team where collaboration and teamwork are prioritized, ensuring you have the support you need to grow in your role.
• How to Apply

If you are ready to begin your career with one of Indias most exciting and innovative companies, we would love to hear from you!
• Visit the official Flipkart careers page.
• * Search for Work-From-Home Associate roles and click on the relevant job listing.
• * Complete the online application form with your updated resume and cover letter.
• * Our HR team will review your application, and selected candidates will be contacted for the next steps.
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