Work from Home BPO Telecaller

Job description
Job Summary

HR Service Jobs is seeking enthusiastic and driven individuals for the role of BPO Telecaller. This is a remote, work-from-home opportunity suitable for candidates at all experience levels—from freshers looking to start their career to seasoned professionals in customer engagement. As a Telecaller, you will be the voice of our brand, engaging with customers to resolve queries, promote services, and ensure a positive customer experience.
Key Responsibilities
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Make outbound calls to prospective and existing customers for lead generation, surveys, feedback, or sales.
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Answer inbound customer calls, provide accurate information, and resolve queries in a timely and professional manner.
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Maintain call logs and customer records in the CRM system with high accuracy.
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Promote products or services and explain their benefits to customers persuasively.
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Collaborate with team members and supervisors to meet daily, weekly, and monthly targets.
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Handle escalations with calmness and provide suitable solutions when required.
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Maintain a positive attitude and professional demeanor at all times.
• Required Skills and Qualifications
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Excellent verbal communication skills in English and/or regional languages (Hindi, Tamil, Telugu, etc.).
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Basic computer literacy, including familiarity with MS Office and CRM tools.
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Ability to maintain a high level of professionalism and customer service.
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Good listening skills and a problem-solving mindset.
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Self-motivated and able to work independently in a remote environment.
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High school diploma or equivalent qualification is required.
• Experience
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Open to freshers and experienced candidates.
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Prior experience in customer service, telecalling, BPO, or telesales is a plus but not mandatory.
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Comprehensive training will be provided for new joiners.
• Working Hours
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Flexible shifts available:
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Full-time: 8-hour shifts
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Part-time: 4-hour shifts
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• Day shifts and rotational shifts based on project requirement.
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Weekend availability may be required depending on client needs.
• Knowledge, Skills, and Abilities
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Understanding of customer service principles and practices.
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Adaptability to different types of customers and their needs.
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Familiarity with call center tools, headsets, and ticketing systems (preferred).
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Time management and multitasking skills.
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Strong interpersonal and rapport-building abilities.
• Benefits
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Competitive monthly salary with performance-based incentives.
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Paid training and professional development opportunities.
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Flexible working hours and a remote work environment.
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Opportunity to grow within the organization into supervisory or QA roles.
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Health and wellness support programs.
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Internet allowance or reimbursement (for eligible employees).
• Why Join HR Service Jobs?
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Be part of a dynamic and growing company committed to your success.
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Work from the comfort and safety of your home.
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Supportive management and team culture that encourages learning and career development.
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Transparent communication and prompt salary disbursement.
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Multiple projects across industries provide stability and variety.
• How to Apply

Interested candidates can apply by submitting their updated resume to us.
Please mention Work from Home Telecaller Application in the subject line.
Shortlisted candidates will be contacted for a virtual interview and training schedule.