G
Genesis Global


Senior Application Support Analyst
Genesis Global • Karnataka • via Indeed
17 hours ago
Full–time
No Degree Mentioned
Apply on Indeed
Apply on Glassdoor
Job description
Who We Are

Genesis Global enables financial markets organizations to innovate at speed through a software application development platform, prepackaged or customizable solutions and deep expertise in capital markets and financial services. Genesis supercharges developers to rapidly delivery high-performance, resilient and secure applications replacing the buy versus build challenge with a buy-to-build solution.

At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the skill and experience of a scale-up, consistently refining and exploring ways to make work better for everyone.

To help us achieve our vision of reinventing the way financial markets organizations build software, we are looking for people who aren’t afraid to challenge the status quo - people who are passionate about change.

If you are a self-starter with a solution-orientated mindset, you’ll find a home at Genesis.

WHAT YOU NEED & THE HATS YOU WILL WEAR

This role is ideal for someone who enjoys diving into technical challenges and excels at communication. As you will frequently engage with customer IT teams, business users, and our internal Genesis development and product teams these traits are essential. If you are a proactive problem solver with a passion for technology and a desire to make an impact in the capital markets industry, we encourage you to apply for this position.

As a Senior Support Analyst, you'll need to grasp the broader business processes and systems at customer sites to deliver exceptional support and contribute to our vision of establishing a world-class global support team for our clients and their Low-Code Application Platform (LCAP) applications.

Your responsibility will be to uphold the stability of business applications and address client/user requests and issues promptly.

WHERE WE SEE THIS ROLE GOING
• This is a growing team and as a Level 2 support specialist for LCAP applications and infrastructure, this individual will monitor various application and infrastructure components, ensuring platforms remain in a healthy state and running smoothly. You will be part of a team that will set the high standards of generating and analyzing SOD/EOD dashboard reports using tools like Prometheus, Data Dog, or Splunk.
• This role entails recording and tracking issues and actions, providing incident management, and acting as a liaison with 2nd and 3rd line support teams which will give you close and continuous insights into how the business works.
• You will operate within a strict change management regime, participating in testing in UAT and pre-live environments. They will also contribute to capacity management and manage audit requests.
• There is a real opportunity to move through our internal levels as you refine your skills in the documentation of Critical Issues and Processes related to platforms.
• Operating as part of a shift rota, predominantly covering the hours of 22:00 PM – 07:00 AM IST to accommodate US hours, including public holidays, weekends, and evening pager coverage, will be part of the role's responsibilities.

REAL WORLD COMPETENCIES THAT MATCH OUR VALUES
• We are seeking a knowledgeable and collaborative Support Analyst to join our team. The ideal candidate will have 4-8 years of proven industry experience supporting capital markets solutions for processing financial instruments. A solid understanding of FIX messaging/connectivity is highly desirable.
• Knowledge Seeker: Utilize your industry experience to provide Level 1 support, demonstrating expertise in capital markets solutions. Stay updated on industry trends and best practices to enhance support services.
• Collaborative Influencer: Possess excellent communication and interpersonal skills to effectively communicate technical concepts to both technical and non-technical stakeholders. Collaborate closely with business stakeholders and external clients to address their needs and concerns.
• Fearless Technical Proficiency: Demonstrate proficiency in scripting and programming skills, particularly in Java. Exhibit expertise in Linux environments, with a focus on Redhat and CentOS. Have a solid understanding of networking principles, including HTTP vs. websockets and ports.
• Process Excellence: Uphold a strong commitment to process excellence, ensuring adherence to established protocols and procedures. Drive results through effective organization and process disciplines.
• Team Player: Work both independently and collaboratively as part of a team, contributing positively to team dynamics and achieving collective goals.

BENEFITS | WE HELP OUR PEOPLE THRIVE

At Genesis, we recognize that taking care means looking after the whole self, both at and away from the office. We are committed to enhancing the well-being of our team members through flexible, individualized benefits.
• Competitive salary and a stake in the company’s success through a defined bonus
• 18 days per year plus public holidays
• Top-level covers private medical healthcare insurance which covers Dependents as well
• A remote working allowance to help set up your home office.
• A dedicated training allowance with access to a great portfolio of training providers
• An annual wellbeing allowance to spend on anything that will benefit your mental and/or physical wellbeing.
• A stake in our success through our Employee Equity Scheme

Hybrid Working – If you are located within a reasonable commutable distance from one of our hubs, we encourage you to work from the office a minimum of one or two days per week. During out of office hours you are not expected to travel to Office.

Join our Team

At Genesis, you will be surrounded by people and teams that challenge and inspire you to do things better, faster and smarter. What makes working at Genesis different? We support our team members who have trusted us with their careers through initiatives such as flexible working to promote work/life balance, and a continued focus on personal and professional development.

Affirmative Action

Genesis Global is a proud Affirmative Action and Equal Opportunity Employer, committed to maintaining a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, age, national origin, citizenship status, pregnancy, protected veteran status, or any other legally protected status and will not be discriminated against based on disability.
Report this listing
More jobs at Genesis Global
See web results for Genesis Global

Meesho


Analytics Manager
Meesho • Bengaluru, Karnataka • via VentureLoop
23 hours ago
Full–time
Apply on VentureLoop
Apply on Kit Job
Job description
About the Team

With almost 4 Lakh entrepreneurs aboard the Meesho app, we are all set to democratise internet commerce for everyone in India. Our primary responsibility, as the Business org, is to actively drive this mission from the frontlines.

As Manager - Business Analytics, you will play a huge role in driving growth across all categories. Our team holds end-to-end responsibility to launch and scale-up categories, by ensuring the right selection, competitive pricing, and conversion. Each category team has an SBM/BM and a group of ABMs, KAMs, and BD Executives.

Within the business team, you'll closely work with the category marketing team and other category teams. Beyond this, you will also work closely with the Product, Supplier Growth, User Growth, and Fulfillment & Experience teams.

We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions.

About the Role

If you love making impacts, working with data, creating solutions, and have a knack for finding ways to improve processes.

We are looking for a problem-solving, forward-thinking candidate for this role. As Manager - Business Analytics, you will be a leader who can build long-term visions. You will strategize and scale by empowering others in the team as they deliver results while working across other functions such as Product, Tech, and Fulfillment.

You will also receive regular feedback on your work from the CEO and other C-level leaders.

What you will do
• Data analysis and solution building based on insights captured from data
• Responsible for giving insights to management and helping in strategic planning
• Analyse metrics, key indicators, and other available data sources to discover the root causes of process defects
• Support business development and help to create efficient designs and solution processes
• Determine efficient utilization of resources
• Actively engage with internal partners throughout the organization to meet and exceed customer service levels & transport-related KPIs
• Research and implement cost reduction opportunities.
• Excellent problem-solving, task prioritization, follow-up, and customer service skills
• The BA Manager is responsible for driving deep insights into PACE Business and driving continuous improvement using the analysis.
• The person should have a detailed understanding of a business requirement or
• the ability to quickly get to the root cause of a particular business issue
• Draft solutions to meet requirements or resolve the root problems
• Ensure data accuracy by validating data for new and existing tools

What you will need
• 5 to 10 yr of experience in Business intelligence
• Proven experience as an Analytics Manager
• Solid experience in data analysis and reporting; industry experience is a plus
• Experience in Python, SQL, and regression techniques
• Superb communication and team management skills
• Analytical skills and strong organizational abilities
• Attention to detail
• Problem-solving aptitude
• Bachelor’s degree in computer science, Statistics, Data Management, or a related field
• 3+ Years of team handling. Managing at least 7 to 10 employees

About Meesho

Meet Meesho - India’s only true e-commerce marketplace.

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Meesho (Meri shop) started with a single idea in mind - to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. Meesho is democratizing internet commerce in India. The company provides sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.4 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers.

Meesho has been a catalyst for over individual entrepreneurs, propelling them into an online business with zero initial investment. What sets us apart is our revolutionary 0% commission model for sellers, a pioneering concept in the Indian e-commerce landscape. Our vision extends beyond being a platform; we aspire to be the e-commerce destination for Bharat—a testament to our dedication to inclusivity and accessibility.

Meesho milestone:

Our journey is marked by significant milestones, including a valuation of $4.9 billion and the unwavering support of renowned investors such as Sequoia Capital, Softbank, Fidelity, Prosus Ventures, Facebook, and Elevation Capital. Meesho proudly found its place in Y Combinator’s 2021 Top Companies List and was the sole Indian startup featured in Fast Company’s The World’s 50 Most Innovative Companies in 2020. In 2021, we claimed the 6th spot in Linkedin’s Top Startups List.

9 crore orders every month~13 Lakh seller on the platform 75% of user from Tier 2+ cities of India 3.6 cr monthly and 14 cr Annual transiting users12+ Cr product listings on Meesho A new product uploaded every second

But beyond the numbers and accolades, our true strength lies in our people. At Meesho, we champion a people-first culture with gender-neutral and inclusive policies. Discover opportunities to be part of our dynamic team at meesho.careers.

Join us on this exhilarating journey, where innovation meets inclusivity, and every entrepreneur's dream finds a home. Explore more about our story and vision through our insightful blogs!

Our mission:

Democratising e-commerce for Bharat.Meesho is focused on building and making e-commerce accessible for the next billion users. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. With ~80% of Meesho’s 140 million annual transacting customers coming from Tier 2+ cities and towns, the company has been instrumental in bringing new-to-e-commerce users online. Meesho has made e-Commerce more accessible, affordable and engaging for a unique and underserved ‘non-affluent’ user segment. With a strong value proposition of Everyday Lowest Prices, the platform hosts one of the largest selection of quality products at affordable prices

Our purpose:

Har Indian ka APNA MARKET