Job Description
📝 Job Summary:
Houston Skilled Consultancy is actively hiring enthusiastic, goal-oriented, and customer-focused individuals for BPO Executive roles in Pune. This opportunity is ideal for both freshers and experienced candidates seeking to build a long-term career in the booming BPO sector. Join a dynamic team where you will have the opportunity to enhance your communication skills, grow professionally, and be a part of a fast-paced, customer-centric environment.
✅ Key Responsibilities:
•
Handle inbound and/or outbound calls in a professional manner.
•
Resolve customer queries, complaints, or issues efficiently and courteously.
•
Follow communication scripts and standard operating procedures.
•
Provide product/service information to customers accurately.
•
Escalate complex or unresolved queries to the appropriate departments.
•
Maintain detailed and clear records of interactions with customers.
•
Meet performance targets related to call handling time, resolution rate, and customer satisfaction.
• 🎓 Required Skills and Qualifications:
•
Minimum qualification: 12th Pass / Any Graduate (any stream).
•
Basic computer knowledge and typing skills.
•
Good verbal and written communication skills in English, Hindi, and/or regional languages (Marathi preferred).
•
Willingness to work in a rotational shift environment.
•
Positive attitude, patience, and strong interpersonal skills.
• 📅 Experience:
•
Freshers are welcome – full training will be provided.
•
Candidates with up to 2 years of experience in BPO, customer service, or telesales will be given preference.
• ⏰ Working Hours:
•
Full-Time Position.
•
Rotational shifts (Day/Night shifts based on process).
•
6 days working with 1 rotational weekly off.
• 🧠 Knowledge, Skills, and Abilities:
•
Ability to multitask and manage time efficiently.
•
Customer-first attitude and strong listening skills.
•
Quick learner with adaptability to new systems/processes.
•
Team player with the ability to collaborate across teams.
•
Professional telephone etiquette and soft-spoken communication.
• 🎁 Benefits:
•
Fixed salary with timely payouts.
•
Performance-based incentives and bonuses.
•
Paid training and career growth opportunities.
•
Work in a modern and friendly office environment.
•
Employee engagement activities and fun events.
•
Opportunity to move into quality, trainer, or team leader roles.
• 🌟 Why Join Houston Skilled Consultancy?
•
Supportive environment that encourages skill-building and learning.
•
Transparent growth paths with mentorship and feedback.
•
Vibrant culture that values innovation, dedication, and teamwork.
•
A great place to start and grow your career in the BPO industry.
• 📬 How to Apply:
Interested candidates can apply by sending their updated resume to us
Houston Skilled Consultancy is actively hiring enthusiastic, goal-oriented, and customer-focused individuals for BPO Executive roles in Pune. This opportunity is ideal for both freshers and experienced candidates seeking to build a long-term career in the booming BPO sector. Join a dynamic team where you will have the opportunity to enhance your communication skills, grow professionally, and be a part of a fast-paced, customer-centric environment.
✅ Key Responsibilities:
•
Handle inbound and/or outbound calls in a professional manner.
•
Resolve customer queries, complaints, or issues efficiently and courteously.
•
Follow communication scripts and standard operating procedures.
•
Provide product/service information to customers accurately.
•
Escalate complex or unresolved queries to the appropriate departments.
•
Maintain detailed and clear records of interactions with customers.
•
Meet performance targets related to call handling time, resolution rate, and customer satisfaction.
• 🎓 Required Skills and Qualifications:
•
Minimum qualification: 12th Pass / Any Graduate (any stream).
•
Basic computer knowledge and typing skills.
•
Good verbal and written communication skills in English, Hindi, and/or regional languages (Marathi preferred).
•
Willingness to work in a rotational shift environment.
•
Positive attitude, patience, and strong interpersonal skills.
• 📅 Experience:
•
Freshers are welcome – full training will be provided.
•
Candidates with up to 2 years of experience in BPO, customer service, or telesales will be given preference.
• ⏰ Working Hours:
•
Full-Time Position.
•
Rotational shifts (Day/Night shifts based on process).
•
6 days working with 1 rotational weekly off.
• 🧠 Knowledge, Skills, and Abilities:
•
Ability to multitask and manage time efficiently.
•
Customer-first attitude and strong listening skills.
•
Quick learner with adaptability to new systems/processes.
•
Team player with the ability to collaborate across teams.
•
Professional telephone etiquette and soft-spoken communication.
• 🎁 Benefits:
•
Fixed salary with timely payouts.
•
Performance-based incentives and bonuses.
•
Paid training and career growth opportunities.
•
Work in a modern and friendly office environment.
•
Employee engagement activities and fun events.
•
Opportunity to move into quality, trainer, or team leader roles.
• 🌟 Why Join Houston Skilled Consultancy?
•
Supportive environment that encourages skill-building and learning.
•
Transparent growth paths with mentorship and feedback.
•
Vibrant culture that values innovation, dedication, and teamwork.
•
A great place to start and grow your career in the BPO industry.
• 📬 How to Apply:
Interested candidates can apply by sending their updated resume to us
💡 Quick Summary
Seeking a career-building opportunity? The Work From Office – BPO position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
