Work From Office – BPO Jobs in Pune for Freshers and Experienced Candidates
Houston Skilled Consultancy is actively hiring enthusiastic, goal-oriented, and customer-focused individuals for BPO Executive roles in Pune. This opportunity is ideal for both freshers and experienced candidates seeking to build a long-term career in the booming BPO sector. Join a dynamic team where you will have the opportunity to enhance your communication skills, grow professionally, and be a part of a fast-paced, customer-centric environment.
✅ Key Responsibilities:
• *
Handle inbound and/or outbound calls in a professional manner.
• *
Resolve customer queries, complaints, or issues efficiently and courteously.
• *
Follow communication scripts and standard operating procedures.
• *
Provide product/service information to customers accurately.
• *
Escalate complex or unresolved queries to the appropriate departments.
• *
Maintain detailed and clear records of interactions with customers.
• *
Meet performance targets related to call handling time, resolution rate, and customer satisfaction.
• 🎓 Required Skills and Qualifications:
• *
Minimum qualification: 12th Pass / Any Graduate (any stream).
• *
Basic computer knowledge and typing skills.
• *
Good verbal and written communication skills in English, Hindi, and/or regional languages (Marathi preferred).
• *
Willingness to work in a rotational shift environment.
• *
Positive attitude, patience, and strong interpersonal skills.
• 📅 Experience:
• *
Freshers are welcome – full training will be provided.
• *
Candidates with up to 2 years of experience in BPO, customer service, or telesales will be given preference.
• ⏰ Working Hours:
• *
Full-Time Position.
• *
Rotational shifts (Day/Night shifts based on process).
• *
6 days working with 1 rotational weekly off.
• 🧠 Knowledge, Skills, and Abilities:
• *
Ability to multitask and manage time efficiently.
• *
Customer-first attitude and strong listening skills.
• *
Quick learner with adaptability to new systems/processes.
• *
Team player with the ability to collaborate across teams.
• *
Professional telephone etiquette and soft-spoken communication.
• 🎁 Benefits:
• *
Fixed salary with timely payouts.
• *
Performance-based incentives and bonuses.
• *
Paid training and career growth opportunities.
• *
Work in a modern and friendly office environment.
• *
Employee engagement activities and fun events.
• *
Opportunity to move into quality, trainer, or team leader roles.
• 🌟 Why Join Houston Skilled Consultancy?
• *
Supportive environment that encourages skill-building and learning.
• *
Transparent growth paths with mentorship and feedback.
• *
Vibrant culture that values innovation, dedication, and teamwork.
• *
A great place to start and grow your career in the BPO industry.
• 📬 How to Apply:
Interested candidates can apply by sending their updated resume to us