Work Planning - Support Officer
Thrive by making a meaningful contribution to your community while shaping WA’s water future.
At Water Corporation you can live, work, and raise your family on Country without compromising your career pathways or cultural obligations. We acknowledge we have much to learn from the traditional owners of the land and waterways on which we operate. Embracing this is necessary to protect our most precious resource in a sustainable way for generations to come.
Join a dynamic team in Balcatta
Fixed term position providing vital parental leave coverage
$83,+38 plus Super with hands-on experience
About the role
Take charge of planning, scheduling, and managing the workload for the Metro Field Support team, ensuring compliance with legislative and system requirements.
You’ll oversee the Metro Field Support workforce, driving operational efficiency and ensuring service excellence to internal and external customers.
This is an opportunity to make a lasting impact and optimise processes during a big transitional period for the team.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
Real flexibility with options to work from home, +-day fortnight, flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
Resource & Performance Management – Support the Team Leader in developing and deploying resources, ensuring the team has the capability and capacity to meet business objectives and adhere to stakeholder deadlines. Monitor workforce performance to achieve key targets.
Training & Workforce Development – Assist in mentoring and training the Metro Field Support workforce, fostering skill development and operational excellence.
Stakeholder Engagement – Build and maintain strong relationships with key stakeholders, including Water Efficiency teams, Customer Billing and Assurance Branch, AMI, and the Contact Centre, ensuring collaboration and streamlined processes.
Technical Expertise – Provide specialist guidance on metering systems, including Grange, Temetra, Maximo, ensuring effective utilisation.
Compliance & Program Oversight – Monitor the Metro Field Support program, ensuring compliance with legislative and internal requirements while driving efficiency.
Scheduling & Planning – Oversee the planning and scheduling of work for the Metro Field Support Workforce, ensuring seamless operations in line with agreed schedules.
Your skills and experience
We’re seeking an experienced professional with a strong background in customer service operations and field-based activities within a large, commercially focused organisation.
Industry Experience: Proven experience in a state-wide commercial organisation delivering and coordinating customer-focused services.
OR demonstrated expertise in work scheduling, field operations, and ensuring effective completion of tasks in a customer-driven environment.
Safety & Compliance Knowledge: Understanding of OS&H hazard recording and resolution (preferred but not essential).
Technical & Process Familiarity: Experience in Metering Services field operations (preferred but not essential).
This role is ideal for someone who thrives in fast-paced, customer-oriented environments, bringing expertise in scheduling, coordination, and operational excellence.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 6th June 2025
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 +420 2000.
To read our diversity and inclusion statement, please visit our website
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