Job Description
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Join a dynamic team where youll play a key role in injury management and supporting the recovery of injured workers. In this fast-paced role, youll handle calls, provide expert guidance, and deliver exceptional customer service while working with diverse stakeholders. Were looking for individuals with energy, empathy, and resilience who thrive in customer-focused environments. Workers compensation experience is essential, along with strong communication skills, multitasking ability, and proficiency with multiple systems. Enjoy flexibility with a hybrid work model and options for part-time arrangements. This is a permanent full-time role based in Boorloo (Perth).
What You'll Do
Manage workers compensation claims from lodgement through to resolution.
Support injured workers with tailored injury management and return-to-work plans.
Provide expert advice and guidance to employers, workers, and other stakeholders.
Handle a high volume of phone enquiries with professionalism and empathy.
Collaborate with internal teams and external providers to achieve optimal outcomes.
Maintain accurate records and navigate multiple systems to ensure compliance.
What You'll Bring
Proven experience in workers compensation claims management (desired).
Strong communication and interpersonal skills with a customer-first mindset.
Ability to manage multiple priorities in a fast-paced environment.
Resilience and empathy when supporting injured workers and stakeholders.
Proficiency in navigating multiple computer systems and maintaining accurate records.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Sunday 8 March 2026 11:59pm AEDT
Make sure to discuss your application with your current manager before applying.
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
Join a dynamic team where youll play a key role in injury management and supporting the recovery of injured workers. In this fast-paced role, youll handle calls, provide expert guidance, and deliver exceptional customer service while working with diverse stakeholders. Were looking for individuals with energy, empathy, and resilience who thrive in customer-focused environments. Workers compensation experience is essential, along with strong communication skills, multitasking ability, and proficiency with multiple systems. Enjoy flexibility with a hybrid work model and options for part-time arrangements. This is a permanent full-time role based in Boorloo (Perth).
What You'll Do
Manage workers compensation claims from lodgement through to resolution.
Support injured workers with tailored injury management and return-to-work plans.
Provide expert advice and guidance to employers, workers, and other stakeholders.
Handle a high volume of phone enquiries with professionalism and empathy.
Collaborate with internal teams and external providers to achieve optimal outcomes.
Maintain accurate records and navigate multiple systems to ensure compliance.
What You'll Bring
Proven experience in workers compensation claims management (desired).
Strong communication and interpersonal skills with a customer-first mindset.
Ability to manage multiple priorities in a fast-paced environment.
Resilience and empathy when supporting injured workers and stakeholders.
Proficiency in navigating multiple computer systems and maintaining accurate records.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Sunday 8 March 2026 11:59pm AEDT
Make sure to discuss your application with your current manager before applying.
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
💡 Quick Summary
Seeking a career-building opportunity? The Workers Compensation Case Management Specialist position is now open for candidates interested in the Health Jobs sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
