Job Description
Full job description
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Join a dynamic team where youll play a key role in injury management and supporting the recovery of injured workers. In this fast-paced role, youll handle calls, provide expert guidance, and deliver exceptional customer service while working with diverse stakeholders. Were looking for individuals with energy, empathy, and resilience who thrive in customer-focused environments.
Youll initially work inoffice during the training period, benefiting from strong team support and structured learning.This is a permanent full-time role based in Boorloo (Perth) commencing on 25 May 2026.
What You'll Do
Manage workers compensation claims from lodgement through to resolution.
Support injured workers with tailored injury management and return-to-work plans.
Provide expert advice and guidance to employers, workers, and other stakeholders.
Handle a high volume of phone enquiries with professionalism and empathy.
Collaborate with internal teams and external providers to achieve optimal outcomes.
Maintain accurate records and navigate multiple systems to ensure compliance.
What You'll Bring
Strong communication and interpersonal skills with a customer-first mindset.
Ability to manage multiple priorities in a fast-paced environment.
Resilience and empathy when supporting injured workers and stakeholders.
Proficiency in navigating multiple computer systems and maintaining accurate records.
Experience in workers compensation claims management (desired).
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Thursday 30 April 2026 11:59pm AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Join a dynamic team where youll play a key role in injury management and supporting the recovery of injured workers. In this fast-paced role, youll handle calls, provide expert guidance, and deliver exceptional customer service while working with diverse stakeholders. Were looking for individuals with energy, empathy, and resilience who thrive in customer-focused environments.
Youll initially work inoffice during the training period, benefiting from strong team support and structured learning.This is a permanent full-time role based in Boorloo (Perth) commencing on 25 May 2026.
What You'll Do
Manage workers compensation claims from lodgement through to resolution.
Support injured workers with tailored injury management and return-to-work plans.
Provide expert advice and guidance to employers, workers, and other stakeholders.
Handle a high volume of phone enquiries with professionalism and empathy.
Collaborate with internal teams and external providers to achieve optimal outcomes.
Maintain accurate records and navigate multiple systems to ensure compliance.
What You'll Bring
Strong communication and interpersonal skills with a customer-first mindset.
Ability to manage multiple priorities in a fast-paced environment.
Resilience and empathy when supporting injured workers and stakeholders.
Proficiency in navigating multiple computer systems and maintaining accurate records.
Experience in workers compensation claims management (desired).
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Thursday 30 April 2026 11:59pm AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Workers' Compensation Claims Consultant position is now open for candidates interested in the Insurance sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
