Workforce Engagement Management

Workforce Engagement Management

We are seeking a skilled Application Consultant/Trainer to deliver software solutions for our WEM Vendor suite of products, including Quality Monitoring and Workforce Management . The successful candidate will have experience with Performance Management and Speech Analytics .

Key Responsibilities:

• Deliver Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products.

• Manage delivery, training, and implementation of Verint WEM , (QM/AQM, Analytics, and Workforce Management solutions).

• Implement and troubleshoot Five9's WEM Vendor on-demand software solutions in a wide array of configurations and customer environments.

• Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet customers' needs.

Requirements:

• 3-5 years of Verint WEM implementation experience , with a minimum of 3 years in Professional Services or as an application consultant for Workforce Management.

• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU , and Call Center practices .

• Excellent written and verbal communication skills.

Preferred Skills:

• Expert at developing and maintaining positive and productive relationships with clients ; impeccable communication skills and ability to understand clients' needs is imperative.

• Must possess a strong working knowledge of QM, Analytics, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU , and Call Center practices – Experience with WFO Vendor solutions is required.

About Five9:

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.