Workforce Management Analyst

Reference Code:

JR-0000064062

Join us at Barclays as a Workforce Management Analyst, where you’ll be part of the Operations team, driving the optimisation of staffing levels, forecasting, scheduling, and workforce allocation. Through data-led insights, you’ll play a key role in enhancing the customer experience across our banking services. You’ll also benefit from being part of a vast professional network, collaborating with industry leaders and experts to shape the future of operational excellence.

To be successful as a Workforce Management Analyst, you should have experience with:

Strong Financial Management Experience

Workforce planning and optimisation experience.

Advanced Excel knowledge for data analysis.

Ample stakeholder communication experience.

Some other highly valued skills may include:

Process improvement mindset.

Understanding of risk and control.

Experience with advanced data analysis.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Knutsford, Radbroke Hall.

Purpose of the role

To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.

Accountabilities

Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.

Collaboration with teams across the bank to align and integrate workforce management processes and governance.

Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.

Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.

Identification of industry trends and developments to implement best practice in workforce management Services. .

Participation in projects and initiatives to improve workforce management efficiency and effectiveness.

Development and management of staffing schedules to optimise staffing levels to meet business needs.

Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.