Job Description
We currently have an opportunity for a Workforce Planner & UKG Pro System Administrator to join our Health & Education team and play a key role in optimising workforce effectiveness, system integrity, and service delivery for the Royal Adelaide Hospital contract. Reporting to the Executive Manager, Operations and Performance, you'll help deliver high‑quality outcomes that support our essential services.
What You’ll Do
This role offers a broad scope, with key responsibilities including:
Lead end‑to‑end workforce planning, forecasting and roster development to ensure safe, efficient, and compliant service coverage.
Oversee and maintain the UKG Pro (Kronos) Workforce Management system, ensuring accuracy, configuration integrity, and compliance with industrial requirements.
Analyse workforce data to provide insights, recommendations, and high‑quality reports that support operational and budget decisions.
Partner with leaders, HR, and payroll teams to ensure smooth processes, system accuracy, and continuous improvement across rostering and workforce administration.
Support end‑users with training, guidance, and process documentation to uplift capability and drive consistent system use.
What You’ll Bring
Experience in workforce planning, rostering, or resource coordination within large or complex operations (health experience highly regarded).
Proven capability in administering UKG Pro, Kronos, or similar workforce management systems, with confidence troubleshooting and maintaining configuration accuracy.
Strong analytical skills, with the ability to interpret data, identify risks, and communicate findings clearly and constructively.
Excellent communication skills and the ability to build supportive, collaborative relationships across diverse teams.
High attention to detail, proactive problem‑solving, and a commitment to continuous improvement.
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We’re proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, ****** orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
What You’ll Do
This role offers a broad scope, with key responsibilities including:
Lead end‑to‑end workforce planning, forecasting and roster development to ensure safe, efficient, and compliant service coverage.
Oversee and maintain the UKG Pro (Kronos) Workforce Management system, ensuring accuracy, configuration integrity, and compliance with industrial requirements.
Analyse workforce data to provide insights, recommendations, and high‑quality reports that support operational and budget decisions.
Partner with leaders, HR, and payroll teams to ensure smooth processes, system accuracy, and continuous improvement across rostering and workforce administration.
Support end‑users with training, guidance, and process documentation to uplift capability and drive consistent system use.
What You’ll Bring
Experience in workforce planning, rostering, or resource coordination within large or complex operations (health experience highly regarded).
Proven capability in administering UKG Pro, Kronos, or similar workforce management systems, with confidence troubleshooting and maintaining configuration accuracy.
Strong analytical skills, with the ability to interpret data, identify risks, and communicate findings clearly and constructively.
Excellent communication skills and the ability to build supportive, collaborative relationships across diverse teams.
High attention to detail, proactive problem‑solving, and a commitment to continuous improvement.
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We’re proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, ****** orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
💡 Quick Summary
Seeking a career-building opportunity? The Workforce Planner and UKG Pro System Admin position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.