Job Description
Full job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Summary
The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client's offices.
The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for Westpac staff and visitors.
Key responsibilties:
Be the friendly first face for all employee questions, concerns, and feedback about workplace services—making sure everyone feels taken care of and comfortable
Deliver excellent workplace services that meet our standards, match our professional image, and follow all local rules and regulations
Walk through the workplace regularly to check that services are running smoothly and meeting quality standards
Help collect information and create reports that track how well we're meeting client needs
Look for ways to make the workplace experience even better
Meet and beat your performance goals while helping the team and client succeed
Partner with key team members to plan and run events that bring people together and improve the workplace vibe
Be visible and approachable—spend at least two hours each day greeting people at entrances and checking that all spaces (offices, conference rooms, break areas, etc.) have what they need
Respond to every request or issue within one day and personally follow up to make sure problems are solved
Build real connections with employees and visitors, creating a welcoming and positive workplace culture
Team up with coworkers across different departments (Facilities, Engineering, Projects, etc.) to deliver great workplace experiences
Sound like you? This is what we're looking for:
Prior experience in hospitality, facilities / property management, operations and/or knowledge of commercial real estate
Exceptional customer service skills and professionalism
Ability to manage multiple priorities and deliver results in a fast-paced environment with competing priorities
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to adapt to new devices, technology, and applications
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today and quote ECREQ490911
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Summary
The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client's offices.
The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for Westpac staff and visitors.
Key responsibilties:
Be the friendly first face for all employee questions, concerns, and feedback about workplace services—making sure everyone feels taken care of and comfortable
Deliver excellent workplace services that meet our standards, match our professional image, and follow all local rules and regulations
Walk through the workplace regularly to check that services are running smoothly and meeting quality standards
Help collect information and create reports that track how well we're meeting client needs
Look for ways to make the workplace experience even better
Meet and beat your performance goals while helping the team and client succeed
Partner with key team members to plan and run events that bring people together and improve the workplace vibe
Be visible and approachable—spend at least two hours each day greeting people at entrances and checking that all spaces (offices, conference rooms, break areas, etc.) have what they need
Respond to every request or issue within one day and personally follow up to make sure problems are solved
Build real connections with employees and visitors, creating a welcoming and positive workplace culture
Team up with coworkers across different departments (Facilities, Engineering, Projects, etc.) to deliver great workplace experiences
Sound like you? This is what we're looking for:
Prior experience in hospitality, facilities / property management, operations and/or knowledge of commercial real estate
Exceptional customer service skills and professionalism
Ability to manage multiple priorities and deliver results in a fast-paced environment with competing priorities
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to adapt to new devices, technology, and applications
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today and quote ECREQ490911
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
💡 Quick Summary
Seeking a career-building opportunity? The Workplace Coordinator position is now open for candidates interested in the Event Management Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.