Job Description
Full job description
Join one of the most innovative companies in Australia
Be supported to grow and learn
Melbourne CBD location (Hybrid)
About Us
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7000 cool, clever and curious people around the world. We’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 800 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools
About the role
Sportsbet Workplace Technology team is looking to attract a passionate and dedicated IT Workplace Tech Support officer to provide enterprise technology support to internal users, and frontline support of our applications for our customers. Reporting to the Workplace Technology Operations Manager (Melbourne based), you’ll be responsible for providing an awesome customer service experience to our internal and external customers, balancing people with the process.
Duties Include
Provide level 1st level support for Windows and Mac environments remotely and in person
Provide regular and proactive hardware and software support/installation and maintenance
Maintain inventory of all end user equipment through Asset Management database
UC/VC support and administration
Provide superior proactive hardware and software support/installation and maintenance
Maintain inventory of all end user equipment
Ability to methodically troubleshoot issues and own Incidents and Requests to resolution with strong customer service skills
Ability to work both independently with minimal supervision and as part of a team
Support additional Workplace Technology business and operations as they arise
About You
Some experience in a desktop support/EUC role
Training/Certification/degree in End User Computing or IT field with knowledge of IT concepts
Some knowledge of Windows and Mac platforms
Basic Understanding of Active Directory, SCCM, JAMF and Identity management
Basic understanding of the Microsoft Office 365 and other collaboration tools
Passionate about our customer experiences, internal and external customers
Able to operate in the grey and seize opportunity
Creative thinker, Lateral thinker, Lean thinker
The Perks
We don’t expect you to do all this for free, so along with a very competitive salary we will also provide you with:
25 days annual leave (a whole extra week of holidays)
Tailored career development programs, as well as a commitment to developing Thought Leader and Specialist Talent programs
Genuine flexible working and remote working policy
Discounted gym memberships, free breakfast and loads of event and conference tickets and many more
Best in class Parental Leave program with six months paid leave for Primary Carers
Our Focus on Diversity, Equity & Inclusion
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you’d like to discuss this in more detail.
If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.
Read more about our contribution to Flutter’s global Positive Impact Plan.
What’s the Green Tick Feeling?
Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re Thriving working at Sportsbet.
We encourage you to apply as soon as possible as we review candidates within one-two weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
If this all sounds good, then we can’t wait to connect with you… so please apply now!
Join one of the most innovative companies in Australia
Be supported to grow and learn
Melbourne CBD location (Hybrid)
About Us
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7000 cool, clever and curious people around the world. We’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 800 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools
About the role
Sportsbet Workplace Technology team is looking to attract a passionate and dedicated IT Workplace Tech Support officer to provide enterprise technology support to internal users, and frontline support of our applications for our customers. Reporting to the Workplace Technology Operations Manager (Melbourne based), you’ll be responsible for providing an awesome customer service experience to our internal and external customers, balancing people with the process.
Duties Include
Provide level 1st level support for Windows and Mac environments remotely and in person
Provide regular and proactive hardware and software support/installation and maintenance
Maintain inventory of all end user equipment through Asset Management database
UC/VC support and administration
Provide superior proactive hardware and software support/installation and maintenance
Maintain inventory of all end user equipment
Ability to methodically troubleshoot issues and own Incidents and Requests to resolution with strong customer service skills
Ability to work both independently with minimal supervision and as part of a team
Support additional Workplace Technology business and operations as they arise
About You
Some experience in a desktop support/EUC role
Training/Certification/degree in End User Computing or IT field with knowledge of IT concepts
Some knowledge of Windows and Mac platforms
Basic Understanding of Active Directory, SCCM, JAMF and Identity management
Basic understanding of the Microsoft Office 365 and other collaboration tools
Passionate about our customer experiences, internal and external customers
Able to operate in the grey and seize opportunity
Creative thinker, Lateral thinker, Lean thinker
The Perks
We don’t expect you to do all this for free, so along with a very competitive salary we will also provide you with:
25 days annual leave (a whole extra week of holidays)
Tailored career development programs, as well as a commitment to developing Thought Leader and Specialist Talent programs
Genuine flexible working and remote working policy
Discounted gym memberships, free breakfast and loads of event and conference tickets and many more
Best in class Parental Leave program with six months paid leave for Primary Carers
Our Focus on Diversity, Equity & Inclusion
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you’d like to discuss this in more detail.
If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.
Read more about our contribution to Flutter’s global Positive Impact Plan.
What’s the Green Tick Feeling?
Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re Thriving working at Sportsbet.
We encourage you to apply as soon as possible as we review candidates within one-two weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
If this all sounds good, then we can’t wait to connect with you… so please apply now!
💡 Quick Summary
Seeking a career-building opportunity? The Workplace Technology Specialist position is now open for candidates interested in the MIS Executive sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.