About Department:Wholesale Banking service department aims to deliver best in class customer service as also have better control on Wholesale Banking transactions, which include Trade, Forex, Corporate Current Account bulk servicing and Cash Management Services transactions.About Role:The role is responsible for managing the Wholesale Banking Service team. The role will guide and coordinate with multiple B-Cat and C-Cat Branches for their Trade/CMS and CA related transactional needs. They will drive the team to be focused on controlling the TAT/NFTRs on transaction delivery. Execution of trade related transactions with regards to regulatory guidelines and banks internal guidelines. Liaison with WTO Centralised Units like TFC/DTFC/CCPH/COBC/RFRC for processing txns within TAT. Their primary aim is to improve customer experience.Key Responsibilities: Optimizing revenue generation and achieving the target fee income from trade, forex, CMSEnsure error free transactions resulting in zero loss of revenueHandling Transactions like Export, Import, Inward Remittances, Outward remittance, Letter of Credit and Bank Guarantee (Inland and Foreign), Current account onboarding and other service requestsDealing with clients for transactional and compliance related matterLiaising with clients, business, Operations team and various branches for timely processing of various transactionsVarious reporting pertaining to regulatory authorities and to internal departmentsEnsure Standard productivity and timely completion of job in order to achieve customer TATFollow up with branches and ensure timely rectification of audit irregularities (if any)Handling of complaints / investigation and resolution thereof within defined TAT a) Regulatory and other complaints b) Court orders c) Investigations from Govt. agenciesEnsure transactions processed are compliant to external as well as internal guidelinesReduction in EDPMS/IDPMS/Compliance pending que as per stipulated criteria Qualifications:Optimal qualification for success on the job is: Graduate/ MBA preferredAdditional Certificate course related to Banking sectorMinimum of 5 years of prior experience in the relevant field Role Proficiencies:For successful execution of the job, the candidate should possess the following: Knowledge of banking products and servicesShould possess strong understanding and learning capacityKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to manage complex client situationsAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environmentAbility to handle pressure and meet deadlinesAbility to work effectively across functions and coordinate with various internal and external stake holders for executing the transactionAbility to work as a part of team and contribute towards team goalsAbility to manage multiple tasks/projects and deadlines simultaneously #ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply