WTO|WB Service Trade CSO

The WBS-CA_CSO is designated to offer an enhanced and differentiated service experience to Wholesale banking Client tele (WCG+ CBG segments). They will need to ensure prompt processing of service requests to deliver best in class customer service as also have better control on TAT/NFTRs on transaction delivery. The primary aim is to improve customer experience.

Key Responsibilities

• Ensure Error Free Processing of CA_SRS pertaining to WCG and CBG customers, financial transactions (RTGS/NEFT/EPH/ESCROW Fund transfer) resulting in zero loss.

• Ensure CA Opening within stipulated TAT, NFTR Control in CA service requests.

• Deepen CA CDAB from mapped book/Branch

• Process signature addition/deletion, DD/PO issuance and bulk payments within defined TAT.

• Ensure Digital Adoption and penetration achievement of target (CIB and CMS).

• Handle IPO/NFO/Right Issues, ensure transactions processed are compliant to external as well as internal guidelines.

• Ensure Internal and External Audit handling

• Responsible for controlling operational, compliance and financial risks involved in the day-to-day operation.

• Handle complaints / investigation and resolution thereof within defined TAT, regulatory and other complaints, Court orders, Investigations from Govt. agencies, Other issues

Qualifications:

Optimal qualification for success on the job is:

• Graduate/ MBA preferred

• Additional Certificate course relate to Banking sector (if any)

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services

• Knowledge of regulatory guidelines and norms

• Good communication (both verbal and written) skill in both English and the local language (preferred)

• Ability to manage complex client situations

• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

• Ability to handle pressure and meet deadlines