Zonal head

Role Responsibilities Strategy Achieve the Month on Month rolled-out budget both in volume & NSR. All new writings to be done in adherence to the pricing parameters which are released by the products Team. To ensure timely MIS with accuracy of data. Drive the team to optimise Cross-sell. Business Deliver budgeted sales target and increase sales productivity Segment focus, customer focus needs-based selling Deepen customer relationship penetration through multi-product selling or bundles around anchor product Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness Build and manage relationship with business partners / intermediaries / channels Sells anchored product with bundling, mainly focuses outbound activities Processes Drive team to reduce TAT by reducing errors & bringing in process efficiencies Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling. To deliver on FCRMP, ABC, AML & CDD standards. People and Talent Train staff to ensure implementation of product knowledge, soft skills and industry knowledge and ensure that they are updated on Bank initiatives. Monitor performance and provide continuous feedback to the team members. Drive a &lsquoHigh performance culture in the team and create an environment that ensures that team members live the &ldquoValued Behaviors and follow the Code of Conduct. Ensure mandatory trainings and e-learnings for all relevant colleagues are completed within stipulated timelines. Second Line Develop a strong 2nd line. Drive optimum span of control. Attrition Maintain staff voluntary attrition at sub 20% Ensure understanding and clarity amongst team members on objectives and scorecards Drive and monitor performance of the team - Ensure 80% Participation for FLIP Ensure continuous performance management undertake regular performance conversations with each team member and support on performance challenges. Contribute to hiring of individuals (both internal and external) most suited to the role. Ensure diversity of candidates interviewed. Aim being to have at least 20% of women leaders in aggregator roles within PeC family. Risk Management Minimal complaints from customers. To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS. Ensure complaints /sales errors/cancellations within the benchmark as required Adherence to laid down policies or guidelines in place. Governance Understand and adhere to sales policies & Procedures. Implement the HR standards in all channels being used. Ensure the premises H & S standards are