Zonal Manager - Debt Management Services - Rural

Location Name: Udaipur

Job Purpose

This position is open with bajaj finance ltd

Duties And Responsibilities

• To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.

• Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified.

• Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits.

• Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.

• Ensure adherence to the Code of Conduct.

• Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.

• Keeping the write off per cent within risk pricing.

• Control GCL portfolio in terms of bucket flows.

• Handle customer issues escalations.

• Feedback on credit policy based on market conditions.

• Approve waivers on PI as per delegation matrix.

• Ensuring documented feedback and action taken on all cases in soft buckets.

• Ensuring Adequate Feet on Street availability area-wise / bucket-wise / segment-wise.

• Manage and put support mechanism for legal / police issues.

• Ensuring audit queries are complied with, ensuring corrective and preventive action.

• Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers.

• Recruitment of Debt Management Services officers / area managers.

• Constant evaluation of Debt Management Services officers’/area managers.

Required Qualifications And Experience

ХRelevant Experience of 8 to + years.ХDemonstrated success & achievement orientation. ХExcellent communication skills & Negotiation SkillsХStrong bias for action & driving results in a high performance environment. ХDemonstrated ability to lead from the front & excellent relationship skills. ХAffirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..ХExceptionally high motivational levels and needs to be a self starter.ХWorking knowledge of computers.