Job Description
Business Concierge Officer
Position Number:
RJED2
Department:
Corporate Strategy & Performance
Level:
2
Award:
May be covered under Local Government Officers' Award
Reports to:
Customer Experience Coordinator
As a Concierge Officer at the Shire of Carnarvon, you will provide high-quality front-line and administrative support across a range of departments and locations. This entry-level role is designed to give you broad exposure to local government operations while you work towards completing a Certificate III in Local Government.
You will gain the skills and knowledge to confidently support internal teams and interact with members of the community, learning how Local Government functions and how to contribute to service delivery in a professional, respectful, and responsive manner.
This role requires the successful applicant to commit to completing a Certificate III in Local Government. The Shire will provide full support, including training time and mentoring, to ensure successful completion of this qualification. The course covers areas such as local government functions, legislation, customer service, community engagement, records management, and workplace communication. The Concierge Officer will also be required to work flexibly across all Shire business sites to provide administrative and customer service support where needed.
Key role outcomes:
Demonstrate successful leadership through the application of the Shire's core values by promoting a work culture of sustainability, quality improvement, efficiency, and excellent customer service that corresponds to our Code of Conduct and Customer Service Charter.
A commitment to a safe work environment and WHS legislation, policy, and processes.
Ensure compliance with the Local Government Act (WA) 1995 and any relevant legislation.
Provide support for early years and art hub services, programs and events.
Deliver general administrative support including data entry, filing, photocopying, records management, and mail distribution.
Assist with incoming enquiries in person, over the phone, and by email using professional communication practices.
Support the coordination of meetings, events, and staff activities, including room bookings, catering, and preparation of agendas or minutes.
Rotate through a variety of Shire departments including customer service, tourism, community services, infrastructure, and corporate services.
Work collaboratively with staff across the organisation and contribute to team-based projects.
Develop a clear understanding of the structure, roles, and responsibilities of local government and the legislative framework in which it operates.
Work, Health & Safety Responsibilities
To take reasonable care for their own safety and health and to avoid harming the safety and health of other people through any act or omission at Shire workplaces. And as relevant:
Proactively comply with all Shire WHS Policies, Procedures, and Guidelines, Practice, duties and other relevant conditions. As well as with the WA WHS Act 2020, WHS (General) Regulations 2022, all other relevant Regulations, Codes of Practice and Australian Standards
As far as reasonably possible comply with instructions given by their employer or an authorised person in the interests of safety and health and in accordance with the WHS Act.
Must report to their manager, supervisor, WHS Representative, PC&S and/or other relevant contact person work related injuries, near misses and any hazards at the workplace that they cannot correct themselves.
Must use, store and maintain personal protective equipment as properly instructed, and not damage or misuse any equipment or facilities provided in the interests of safety and health.
Participate in and where possible provide leadership for a continuous improvement culture of safety where best practice initiatives are entrenched in daily business activities.
Skills and Experience Required:
Highly developed ability to uphold a values-based approach in the workplace.
Sound communication and interpersonal skills, with a commitment to excellent customer service.
Enthusiasm to learn new skills and apply them in a professional environment.
Basic computer literacy and willingness to learn Shire systems.
Professional presentation, reliability, and a positive team attitude.
Ability to commit to completing a Certificate III in Local Government.
Desirable Criteria:
Previous experience working in administration, retail or customer service roles.
Pre-employment screening required for this role:
National Police Clearance - Less than 6 months old
Pre-employment Medical Screening
Alcohol and Other Drug screening
It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects mentioned above may be altered in accordance with the changing requirements of the role. A copy of the position description can be obtained by following this link: REJD2 Business Concierge Officer Position Description
For further information about the role please telephone People and Culture Services on (08) 9941 0000 or email [email protected]
To apply for the position, please submit your application by following the prompts below and clicking on "Submit Application". Please ensure you provide an up-to-date Resume and a Cover Letter that addresses the Essential and Desirable Criteria.
Position Number:
RJED2
Department:
Corporate Strategy & Performance
Level:
2
Award:
May be covered under Local Government Officers' Award
Reports to:
Customer Experience Coordinator
As a Concierge Officer at the Shire of Carnarvon, you will provide high-quality front-line and administrative support across a range of departments and locations. This entry-level role is designed to give you broad exposure to local government operations while you work towards completing a Certificate III in Local Government.
You will gain the skills and knowledge to confidently support internal teams and interact with members of the community, learning how Local Government functions and how to contribute to service delivery in a professional, respectful, and responsive manner.
This role requires the successful applicant to commit to completing a Certificate III in Local Government. The Shire will provide full support, including training time and mentoring, to ensure successful completion of this qualification. The course covers areas such as local government functions, legislation, customer service, community engagement, records management, and workplace communication. The Concierge Officer will also be required to work flexibly across all Shire business sites to provide administrative and customer service support where needed.
Key role outcomes:
Demonstrate successful leadership through the application of the Shire's core values by promoting a work culture of sustainability, quality improvement, efficiency, and excellent customer service that corresponds to our Code of Conduct and Customer Service Charter.
A commitment to a safe work environment and WHS legislation, policy, and processes.
Ensure compliance with the Local Government Act (WA) 1995 and any relevant legislation.
Provide support for early years and art hub services, programs and events.
Deliver general administrative support including data entry, filing, photocopying, records management, and mail distribution.
Assist with incoming enquiries in person, over the phone, and by email using professional communication practices.
Support the coordination of meetings, events, and staff activities, including room bookings, catering, and preparation of agendas or minutes.
Rotate through a variety of Shire departments including customer service, tourism, community services, infrastructure, and corporate services.
Work collaboratively with staff across the organisation and contribute to team-based projects.
Develop a clear understanding of the structure, roles, and responsibilities of local government and the legislative framework in which it operates.
Work, Health & Safety Responsibilities
To take reasonable care for their own safety and health and to avoid harming the safety and health of other people through any act or omission at Shire workplaces. And as relevant:
Proactively comply with all Shire WHS Policies, Procedures, and Guidelines, Practice, duties and other relevant conditions. As well as with the WA WHS Act 2020, WHS (General) Regulations 2022, all other relevant Regulations, Codes of Practice and Australian Standards
As far as reasonably possible comply with instructions given by their employer or an authorised person in the interests of safety and health and in accordance with the WHS Act.
Must report to their manager, supervisor, WHS Representative, PC&S and/or other relevant contact person work related injuries, near misses and any hazards at the workplace that they cannot correct themselves.
Must use, store and maintain personal protective equipment as properly instructed, and not damage or misuse any equipment or facilities provided in the interests of safety and health.
Participate in and where possible provide leadership for a continuous improvement culture of safety where best practice initiatives are entrenched in daily business activities.
Skills and Experience Required:
Highly developed ability to uphold a values-based approach in the workplace.
Sound communication and interpersonal skills, with a commitment to excellent customer service.
Enthusiasm to learn new skills and apply them in a professional environment.
Basic computer literacy and willingness to learn Shire systems.
Professional presentation, reliability, and a positive team attitude.
Ability to commit to completing a Certificate III in Local Government.
Desirable Criteria:
Previous experience working in administration, retail or customer service roles.
Pre-employment screening required for this role:
National Police Clearance - Less than 6 months old
Pre-employment Medical Screening
Alcohol and Other Drug screening
It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects mentioned above may be altered in accordance with the changing requirements of the role. A copy of the position description can be obtained by following this link: REJD2 Business Concierge Officer Position Description
For further information about the role please telephone People and Culture Services on (08) 9941 0000 or email [email protected]
To apply for the position, please submit your application by following the prompts below and clicking on "Submit Application". Please ensure you provide an up-to-date Resume and a Cover Letter that addresses the Essential and Desirable Criteria.
💡 Quick Summary
Seeking a career-building opportunity? The 2026_Business Concierge Officer - Fixed Term position is now open for candidates interested in the Customer Care sector. This role in Carnarvon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
