Job Description
Join our dynamic team as an Absence Management Specialist, where we prioritize making a meaningful impact beyond just insurance policies. This is more than just a job; it's a chance to grow your career while helping others achieve their goals.
We're offering a flexible work environment with options for Hybrid or Remote schedules. If you're located near one of our offices, you'll be expected to work onsite three days a week (Tuesday through Thursday). For those who prefer a fully remote arrangement, you may work from home with occasional visits to the office as business needs dictate.
As an Absence Management Specialist, you will act as a key resource, engaging with both prospective and existing clients, as well as producers. Your expertise will cover a wide array of complex topics including FMLA, State Leave Laws, Salary Continuance, Statutory Disability, Paid Family and Medical Leave, Short-term and Long-term Disability, ADA, and various employer-sponsored leaves. You will consult actively with clients and internal teams to determine the best leave programs for non-complex Regional Accounts and all Priority Account clients while supporting pre- and post-sale activities during peak seasons.
Main Responsibilities:
• Document and facilitate leave management decisions, including coordination with disability and statutory claims for assigned clients.
• Address Ask an AMIC Help Requests submissions in Salesforce, providing support for inquiries and policy reviews.
• Participate in finalist presentations as needed.
• Coordinate transition services with clients and conduct thorough data reviews.
• Provide training on various leave management topics to prospects and producers.
• Assist in knowledge transfer discussions regarding customer-specific leave processes.
• Support user acceptance testing for absence/leave functions within THAA.
Qualifications:
• Minimum of 2 years' experience in Absence Management.
• In-depth knowledge of leave management systems and laws.
• Understanding of disability benefits and services.
• Proven communication skills and customer service orientation.
• Ability to present leave management services confidently to external stakeholders.
• Familiarity with absence/leave claims management in THAA.
• Strong adaptability to changing environments and market demands.
• Capable of developing strategic partnerships with internal and external teams.
• Proficient in MS Office Suite and various administrative systems.
• Flexibility to manage a broad set of responsibilities, including a high caseload during peak times.
This position requires a minimum of 10% travel. Candidates must have high-speed broadband internet service for remote work, with specific performance requirements outlined.
Compensation: The annualized base pay range for this role is $63,600 - $95,400. Actual compensation may vary based on performance and other factors. Along with base pay, we offer additional rewards including bonuses and recognition programs.
We pride ourselves on being an Equal Opportunity Employer, embracing diversity in all forms.
We're offering a flexible work environment with options for Hybrid or Remote schedules. If you're located near one of our offices, you'll be expected to work onsite three days a week (Tuesday through Thursday). For those who prefer a fully remote arrangement, you may work from home with occasional visits to the office as business needs dictate.
As an Absence Management Specialist, you will act as a key resource, engaging with both prospective and existing clients, as well as producers. Your expertise will cover a wide array of complex topics including FMLA, State Leave Laws, Salary Continuance, Statutory Disability, Paid Family and Medical Leave, Short-term and Long-term Disability, ADA, and various employer-sponsored leaves. You will consult actively with clients and internal teams to determine the best leave programs for non-complex Regional Accounts and all Priority Account clients while supporting pre- and post-sale activities during peak seasons.
Main Responsibilities:
• Document and facilitate leave management decisions, including coordination with disability and statutory claims for assigned clients.
• Address Ask an AMIC Help Requests submissions in Salesforce, providing support for inquiries and policy reviews.
• Participate in finalist presentations as needed.
• Coordinate transition services with clients and conduct thorough data reviews.
• Provide training on various leave management topics to prospects and producers.
• Assist in knowledge transfer discussions regarding customer-specific leave processes.
• Support user acceptance testing for absence/leave functions within THAA.
Qualifications:
• Minimum of 2 years' experience in Absence Management.
• In-depth knowledge of leave management systems and laws.
• Understanding of disability benefits and services.
• Proven communication skills and customer service orientation.
• Ability to present leave management services confidently to external stakeholders.
• Familiarity with absence/leave claims management in THAA.
• Strong adaptability to changing environments and market demands.
• Capable of developing strategic partnerships with internal and external teams.
• Proficient in MS Office Suite and various administrative systems.
• Flexibility to manage a broad set of responsibilities, including a high caseload during peak times.
This position requires a minimum of 10% travel. Candidates must have high-speed broadband internet service for remote work, with specific performance requirements outlined.
Compensation: The annualized base pay range for this role is $63,600 - $95,400. Actual compensation may vary based on performance and other factors. Along with base pay, we offer additional rewards including bonuses and recognition programs.
We pride ourselves on being an Equal Opportunity Employer, embracing diversity in all forms.
💡 Quick Summary
Seeking a career-building opportunity? The Absence Management Specialist position is now open for candidates interested in the Operations Executive Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.