Job Description
Tatari is on a mission to transform the world of TV advertising. Since our inception in 2016, we've been dedicated to reshaping the outdated practices of TV advertising through the innovative use of AI and machine learning. We're proud to support some of the fastest-growing brands globally, such as Chime, Calm, Tecovas, Manscaped, Saatva, and Liquid I.V., to effectively connect with their target customers using both linear and streaming TV ads. Our advanced platform merges sophisticated media buying techniques with proprietary analytics, delivering an automated experience akin to digital advertising, and enabling businesses of all sizes to leverage TV advertising.
This unique approach has garnered us significant industry accolades, including recognition as the Best CTV AdTech Platform in the MarTech Breakthrough Awards, along with various honors from Digiday, AdExchanger, and Business Insider. Moreover, we take pride in being recognized as one of the Best Places to Work by Inc. Magazine. At Tatari, you'll find a leadership team comprised of former founders and senior leaders from renowned companies like Shazam, TrueCar, AdapTV, and more, pushing forward as the TV advertising industry evolves.
As a Senior Client Services Manager, you will oversee an assigned portfolio of large enterprise clients. Your strong relationship-building skills will position you as a trusted partner, equipped with insightful knowledge of each client's business. You will adeptly manage client expectations by collaborating with various internal teams to deliver the highest level of service, acting as the central liaison with key stakeholders including CMOs and performance marketing executives.
Key Responsibilities:
• Act as the primary contact and trusted advisor for post-sales relationships with large client accounts.
• Identify and respond to client needs, including uncovering unmet requirements.
• Thrive in a dynamic environment, adapting swiftly to client requests and evolving priorities.
• Collaborate weekly with our Media Buying team to ensure successful scaling of TV campaigns.
• Develop expertise in Tatari's services, utilizing insights from internal subject matter experts to address client challenges.
• Foster strong relationships by spending time with clients (up to 10% travel) at the executive level.
Qualifications:
• Bachelor's degree from a recognized institution, ideally in marketing, economics, statistics, or business administration.
• Over 4 years of experience in client relationship management, with direct interactions at the C-level.
• Strong knowledge of the linear and streaming TV landscape.
• Impeccably organized and detail-oriented.
• Ability to analyze and narrate data effectively.
• Proficient in communicating technical concepts clearly.
• Excellent presentation and listening skills; consistently prepared for meetings.
• Comfortable engaging in conversations with both engineers and marketing professionals.
• Preference: Familiarity with digital marketing (e.g., SEM, Facebook), programmatic advertising, advanced Excel skills, and data visualization.
• Preference: Experience in a media agency focusing on planning, strategy, and/or marketing science.
Benefits:
• Competitive annual salary ranging from $110,000 to $140,000.
• Equity compensation opportunities.
• Comprehensive health insurance for you and your dependents.
• 401K plans, Flexible Spending Accounts (FSA), and commuter benefits.
• $150 monthly spending account for various expenses.
• $1,000 annual professional development stipend.
• $500 New Client Productivity Perk.
• Unlimited PTO and sick days.
• Monthly company-wide wellness day off.
• Snack, beverage, and catered catering services provided in the office.
• Regular team-building activities.
• This role offers a hybrid return-to-office model, with 2 days a week required in the office.
At Tatari, we prioritize the cultivation of a diverse and inclusive work environment, ensuring equal opportunities for all team members. We celebrate diversity and strive to create a workplace where everyone feels valued.
This unique approach has garnered us significant industry accolades, including recognition as the Best CTV AdTech Platform in the MarTech Breakthrough Awards, along with various honors from Digiday, AdExchanger, and Business Insider. Moreover, we take pride in being recognized as one of the Best Places to Work by Inc. Magazine. At Tatari, you'll find a leadership team comprised of former founders and senior leaders from renowned companies like Shazam, TrueCar, AdapTV, and more, pushing forward as the TV advertising industry evolves.
As a Senior Client Services Manager, you will oversee an assigned portfolio of large enterprise clients. Your strong relationship-building skills will position you as a trusted partner, equipped with insightful knowledge of each client's business. You will adeptly manage client expectations by collaborating with various internal teams to deliver the highest level of service, acting as the central liaison with key stakeholders including CMOs and performance marketing executives.
Key Responsibilities:
• Act as the primary contact and trusted advisor for post-sales relationships with large client accounts.
• Identify and respond to client needs, including uncovering unmet requirements.
• Thrive in a dynamic environment, adapting swiftly to client requests and evolving priorities.
• Collaborate weekly with our Media Buying team to ensure successful scaling of TV campaigns.
• Develop expertise in Tatari's services, utilizing insights from internal subject matter experts to address client challenges.
• Foster strong relationships by spending time with clients (up to 10% travel) at the executive level.
Qualifications:
• Bachelor's degree from a recognized institution, ideally in marketing, economics, statistics, or business administration.
• Over 4 years of experience in client relationship management, with direct interactions at the C-level.
• Strong knowledge of the linear and streaming TV landscape.
• Impeccably organized and detail-oriented.
• Ability to analyze and narrate data effectively.
• Proficient in communicating technical concepts clearly.
• Excellent presentation and listening skills; consistently prepared for meetings.
• Comfortable engaging in conversations with both engineers and marketing professionals.
• Preference: Familiarity with digital marketing (e.g., SEM, Facebook), programmatic advertising, advanced Excel skills, and data visualization.
• Preference: Experience in a media agency focusing on planning, strategy, and/or marketing science.
Benefits:
• Competitive annual salary ranging from $110,000 to $140,000.
• Equity compensation opportunities.
• Comprehensive health insurance for you and your dependents.
• 401K plans, Flexible Spending Accounts (FSA), and commuter benefits.
• $150 monthly spending account for various expenses.
• $1,000 annual professional development stipend.
• $500 New Client Productivity Perk.
• Unlimited PTO and sick days.
• Monthly company-wide wellness day off.
• Snack, beverage, and catered catering services provided in the office.
• Regular team-building activities.
• This role offers a hybrid return-to-office model, with 2 days a week required in the office.
At Tatari, we prioritize the cultivation of a diverse and inclusive work environment, ensuring equal opportunities for all team members. We celebrate diversity and strive to create a workplace where everyone feels valued.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Client Services Manager - Enterprise Accounts position is now open for candidates interested in the Operations Executive Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.