Job Description
Academy Trainer
509661
Australia Wide, Australia
Brisbane, QLD, Australia
Secondment
Closing on: Mar 14 2026
Brisbane based ideally but other ports considered
12 month Maximum Term Contract
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you will be doing…
As a Guest Services Academy Trainer, you will be responsible for delivering high-quality induction and recurrent training for front-line Guest Services team members across the Virgin Australia Operations Group. In addition to providing Guest Services training, you will also support the Academy Design team in developing quality and compliant training materials as a secondary focus.
We are excited to offer a 12 month, maternity leave maximum term contract.
You will…
Delivering classroom and practical training in Guest Services – Induction, Recurrent and Up-skilling training
Maintain operational knowledge of the Guest Services role, airline regulations, and skills
Deliver training to Virgin Australia team members, and third-party Trainers across the Virgin Australia regional network as required
Maintain records compliance for the Guest Services role, contribute to the design of new training material and rejuvenation of the existing training curriculum
What you need to be successful:
Be based in Brisbane
Relevant tertiary qualification or ideally in Cert IV in Training & Assessment
Demonstrated experience Airline Ground Operations, specifically Guest Services
Previous experience in training – classroom, practical, on the job
Exceptional interpersonal skills coupled with the ability to engage and deliver content
Ability to translate standards and procedures into courseware design to compliment systems and processes
Ability to collaborate and build long-term stakeholder relationships
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
A flexible, hybrid work style. Work from home and the office
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
Cheaper hospitality, retail, technology, beauty and wellness services
Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We’re ready to hear from you. .
509661
Australia Wide, Australia
Brisbane, QLD, Australia
Secondment
Closing on: Mar 14 2026
Brisbane based ideally but other ports considered
12 month Maximum Term Contract
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you will be doing…
As a Guest Services Academy Trainer, you will be responsible for delivering high-quality induction and recurrent training for front-line Guest Services team members across the Virgin Australia Operations Group. In addition to providing Guest Services training, you will also support the Academy Design team in developing quality and compliant training materials as a secondary focus.
We are excited to offer a 12 month, maternity leave maximum term contract.
You will…
Delivering classroom and practical training in Guest Services – Induction, Recurrent and Up-skilling training
Maintain operational knowledge of the Guest Services role, airline regulations, and skills
Deliver training to Virgin Australia team members, and third-party Trainers across the Virgin Australia regional network as required
Maintain records compliance for the Guest Services role, contribute to the design of new training material and rejuvenation of the existing training curriculum
What you need to be successful:
Be based in Brisbane
Relevant tertiary qualification or ideally in Cert IV in Training & Assessment
Demonstrated experience Airline Ground Operations, specifically Guest Services
Previous experience in training – classroom, practical, on the job
Exceptional interpersonal skills coupled with the ability to engage and deliver content
Ability to translate standards and procedures into courseware design to compliment systems and processes
Ability to collaborate and build long-term stakeholder relationships
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
A flexible, hybrid work style. Work from home and the office
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
Cheaper hospitality, retail, technology, beauty and wellness services
Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We’re ready to hear from you. .
💡 Quick Summary
Seeking a career-building opportunity? The Academy Trainer position is now open for candidates interested in the Work from home Jobs sector. This role in Angle Vale offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
