Job Description
· Assists in monitoring and managing the reservationist team to ensure excellent customer service
· Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviours
· Maximize occupancy by ensuring high conversion of enquiries into bookings.
· Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation agents
· Evaluates Reservation Agents' performance and productivity to insure they meet service level goals
· Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
· Ensures that administrative procedures never take priority over guest relations
· Takes into account and anticipates guests' needs 10 Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
· Conveys the brand and hotel image through his/her irreproachable attitude
· Helps increase guest loyalty through quality of service
· Ensure all documents are filed properly and files are labelled clearly14Provide daily, weekly and monthly reports as required
· Lead the team to deliver the best Service possible
· Develops employees' motivation and team spirit by creating a good working atmosphere
· Integrates and trains employees, providing support for skills development
· Ensures that employees are well presented (uniforms, personal hygiene etc.)
Job Type: Full-time
Pay: $70,000.00 – $118,209.93 per year
Benefits:
Employee discount
Professional development assistance
Salary packaging
Travel reimbursement
Work Location: In person
· Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviours
· Maximize occupancy by ensuring high conversion of enquiries into bookings.
· Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation agents
· Evaluates Reservation Agents' performance and productivity to insure they meet service level goals
· Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
· Ensures that administrative procedures never take priority over guest relations
· Takes into account and anticipates guests' needs 10 Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
· Conveys the brand and hotel image through his/her irreproachable attitude
· Helps increase guest loyalty through quality of service
· Ensure all documents are filed properly and files are labelled clearly14Provide daily, weekly and monthly reports as required
· Lead the team to deliver the best Service possible
· Develops employees' motivation and team spirit by creating a good working atmosphere
· Integrates and trains employees, providing support for skills development
· Ensures that employees are well presented (uniforms, personal hygiene etc.)
Job Type: Full-time
Pay: $70,000.00 – $118,209.93 per year
Benefits:
Employee discount
Professional development assistance
Salary packaging
Travel reimbursement
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Accommodation and Hospitality Manager position is now open for candidates interested in the Architect / Interior Designer Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Architect / Interior Designer Jobs is a plus.
