Job Description
Company Description
At Coface we make trade happen everyday
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job Description
MISSION :
To develop, drive and execute strong business relationships with existing and new accounts as to maximise the achievement of company goals and renewal targets
Nurture and deepen broker and client relationships with the objective of increasing client stickiness/retention and maximizing long term revenue.
MAIN RESPONSIBILITIES:
Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners;
Prepare account plans for strategic accounts clearly outlining plans to meet short, medium & long term revenue objectives
Provide monthly forecast for the portfolio split by accounts
Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track
Identify new use cases/departments to expand the Coface solutions for clients
Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution
Track and manage SLAs as per contract to ensure they are within the agreed limits
Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents
Be responsible for negotiations with clients on renewal of contracts and pricing
Responsible for derogation request if required on products, contracts and pricing
Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution.
Accuracy in forecasting of sales and revenue targets.
Ensure client NPS scores meet or exceed global benchmarks
Qualifications
Degree or diploma in a relevant discipline – Business, Economics, Finance is desirable
3-5 years of professional experience in account management.
Additional Information
Opportunities to learn: Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance
Hybrid working model: Flexible workplace with possibility for hybrid work
Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
Engaging: high performance work culture in an inclusive workplace
Exciting Employee Benefits: Includes Health Care
At Coface we make trade happen everyday
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job Description
MISSION :
To develop, drive and execute strong business relationships with existing and new accounts as to maximise the achievement of company goals and renewal targets
Nurture and deepen broker and client relationships with the objective of increasing client stickiness/retention and maximizing long term revenue.
MAIN RESPONSIBILITIES:
Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners;
Prepare account plans for strategic accounts clearly outlining plans to meet short, medium & long term revenue objectives
Provide monthly forecast for the portfolio split by accounts
Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track
Identify new use cases/departments to expand the Coface solutions for clients
Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution
Track and manage SLAs as per contract to ensure they are within the agreed limits
Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents
Be responsible for negotiations with clients on renewal of contracts and pricing
Responsible for derogation request if required on products, contracts and pricing
Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution.
Accuracy in forecasting of sales and revenue targets.
Ensure client NPS scores meet or exceed global benchmarks
Qualifications
Degree or diploma in a relevant discipline – Business, Economics, Finance is desirable
3-5 years of professional experience in account management.
Additional Information
Opportunities to learn: Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance
Hybrid working model: Flexible workplace with possibility for hybrid work
Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
Engaging: high performance work culture in an inclusive workplace
Exciting Employee Benefits: Includes Health Care
💡 Quick Summary
Seeking a career-building opportunity? The Account Manager position is now open for candidates interested in the Customer Care sector. This role in Belmont offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
